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Credit Control Specialist
4 months ago
**Tate recruitment** are delighted to be working alongside a leading business in intelligence, events, and academic publishing.
**Credit Control Specialist**
- £14ph
- Based in Colchester CO3
- 4 month contract
- Full time
**Key Responsibilities**:
The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:
- Ensuring customer portal is highlighted to customers when contacted
- Responsible for collecting all monies owing within credit control policies and procedures to ensure that collection targets are met
- Build close internal and external relationships with Sales and customers
- Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system
- Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division
- To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision
- Manage simple disputes and escalate complex disputes to the Team Leader
- To achieve the monthly cash collection targets set for your specific section of accounts
- Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer.
- Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division
- Provide/complete necessary documentation to customers to ensure the payment can be processed.
- Good knowledge and understanding of customer operations processes
- Knowledge of best practice in customer service operations
- A good knowledge of SAP system preferable
- Recognised qualification preferable
**Skills**:
- Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
- Proficient skills in Excel, Word and Outlook are essential
- Remain approachable under pressure
- Knowledge and ability to use relevant internal systems
- Act with integrity, tact and diplomacy
- Ability to complete a variety of related tasks
- Pro-actively solve problems
Tate is acting as an Employment Business in relation to this vacancy.
