Current jobs related to Service Desk Team Leader - Warrington - Mortimer Spinks
-
Service Desk Team Leader
4 months ago
Warrington, United Kingdom CTS Full timeAt CTS we deliver IT services dedicated to the legal sector covering IT strategy, technology platforms, cyber protection and managed services. Our reputation is built from our passionate commitment to delivering service excellence with integrity. We invest in our team and in creating an inclusive culture that rewards ambition and encourages freedom to...
-
Service Desk Analyst
4 days ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystAre you a skilled IT professional looking for a challenging role in a fast-paced environment? We have an exciting opportunity for a Service Desk Analyst to join our team at Tata Consultancy Services.Job Summary:The Service Desk Analyst will be the first point of contact for providing technical support to our clients. The...
-
Service Desk Analyst
4 days ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystAre you a skilled IT professional looking for a challenging role in a fast-paced environment? We have an exciting opportunity for a Service Desk Analyst to join our team at Tata Consultancy Services.Job Summary:The Service Desk Analyst will be the first point of contact for providing technical support to our clients. The...
-
Service Desk Engineer
4 days ago
Warrington, Warrington, United Kingdom Senitor Associates Full timeJob Title: Service Desk Engineer About the Role: We are seeking a highly motivated and organized Service Desk Engineer to join our technical team at Senitor Associates. As a Service Desk Engineer, you will be responsible for providing exceptional customer service and technical support to our clients. Key Responsibilities: * Provide technical support and...
-
Service Desk Engineer
4 days ago
Warrington, Warrington, United Kingdom Senitor Associates Full timeJob Title: Service Desk Engineer About the Role: We are seeking a highly motivated and organized Service Desk Engineer to join our technical team at Senitor Associates. As a Service Desk Engineer, you will be responsible for providing exceptional customer service and technical support to our clients. Key Responsibilities: * Provide technical support and...
-
Service Desk Engineer
4 days ago
Warrington, Warrington, United Kingdom Senitor Associates Full timeService Desk Engineer ===================== At Senitor Associates, we are seeking a highly motivated and detail-oriented Service Desk Engineer to join our technical team. As a Service Desk Engineer, you will be responsible for providing exceptional customer service and technical support to our clients. **Key Responsibilities:** * Provide technical support...
-
Service Desk Engineer
4 days ago
Warrington, Warrington, United Kingdom Senitor Associates Full timeService Desk Engineer ===================== At Senitor Associates, we are seeking a highly motivated and detail-oriented Service Desk Engineer to join our technical team. As a Service Desk Engineer, you will be responsible for providing exceptional customer service and technical support to our clients. **Key Responsibilities:** * Provide technical support...
-
Service Desk Analyst
4 hours ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients, resolving issues efficiently, and ensuring excellent customer satisfaction.Key Responsibilities:Provide...
-
Service Desk Analyst
2 hours ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients, resolving issues efficiently, and ensuring excellent customer satisfaction.Key Responsibilities:Provide...
-
Service Desk Analyst
4 days ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and chat.Log and manage incidents,...
-
Service Desk Analyst
4 days ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and chat.Log and manage incidents,...
-
IT Service Desk Analyst
3 days ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: IT Service Desk AnalystJob Summary: We are seeking an experienced IT Service Desk Analyst to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients...
-
IT Service Desk Analyst
3 days ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: IT Service Desk AnalystJob Summary: We are seeking an experienced IT Service Desk Analyst to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients...
-
Service Desk Analyst
4 days ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystJob Type: PermanentLocation: Warrington, United KingdomWe are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.Key Responsibilities:Provide technical support to clients via...
-
Service Desk Analyst
4 days ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystJob Type: PermanentLocation: Warrington, United KingdomWe are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.Key Responsibilities:Provide technical support to clients via...
-
Service Desk Analyst
7 days ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients, resolving issues efficiently, and ensuring excellent customer satisfaction.Key Responsibilities:Provide...
-
Service Desk Analyst
7 days ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients, resolving issues efficiently, and ensuring excellent customer satisfaction.Key Responsibilities:Provide...
-
IT Service Desk Analyst
1 week ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob DescriptionRole: IT Service Desk AnalystJob Type: PermanentLocation: Warrington, United KingdomWe are seeking a highly skilled IT Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.Key Responsibilities:Provide technical...
-
IT Service Desk Analyst
1 week ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob DescriptionRole: IT Service Desk AnalystJob Type: PermanentLocation: Warrington, United KingdomWe are seeking a highly skilled IT Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.Key Responsibilities:Provide technical...
-
Service Desk Analyst
1 week ago
Warrington, Warrington, United Kingdom Tata Consultancy Services Full timeJob Title: Service Desk AnalystAre you a tech-savvy individual looking for a challenging role in a fast-paced environment? Do you have a passion for problem-solving and providing excellent customer service? We are seeking a highly motivated Service Desk Analyst to join our team at Tata Consultancy Services.Job Summary:The Service Desk Analyst will be the...
Service Desk Team Leader
4 months ago
**Job details**:
**Posted**
09 March 2023
**Salary**
£40000.00 - £45000.00 per annum
**Location**
Warrington
**Job type**
- Permanent**Discipline**
- Help Desk**Reference**
BBBH89795_1678355475
**Contact Name**
Lara Hanson
**Job description**:
- Service Desk Team Leader (Technical) - Citrix, Microsoft - Warrington
- Service Desk Team Leader / 2nd Line Team Leader - (Technical) Citrix, Microsoft, ITIL - Warrington, North West
- The business we are working with are looking to hire a 2nd Line Team leader for their Service Desk in Warrington. You will need to be from a tech background as they will be a "technical team lead" so you may need to roll your sleeves up from time to time and do some tech work.
- Background wise, you will have been in a Service Desk Lead role, managing a service desk team, ideally in MSP environment but background can be flexible.**Day to day you will**:
- Creating accurate and robust MI to lead and progress the team's performance - report MI to the Service Desk Manager
- Conduct 1-2-1 performance management reviews, encouraging personal development plans and performance.
- Get involved with incident resolution and escalations (co-ordinating response groups, ensuring tickets are raised, managing communications to the business and clients)
- Carry out call listening and quality audits with the relevant coaching and feedback
- Take ownership and be accountable to ensure our Client Service Promises are consistently achieved
**Essentials**
- Proven record in people management
- Excellent relationship management, and stakeholder management skills
- Works well under pressure and to deadlines
- Logical analysis and troubleshooting skills
**Tech skills and experience**:
- ITIL Foundation
- Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online
- Windows 8.1 and later
- Microsoft Exchange 2013 and later
- Citrix XenDesktop 7.15 and later (administration, user support)
Salary on offer 40-45k + overtime and benefits
- You will be in the office 4 days a week to run the team and will need your own reliable transport to the office in Daresbury Park - onsite parking is available
- Shift patterns:
- 06:45 - 3:15
- 8:00 - 4.30
- 9 - 5.30
- 9.30 - 6
- 10:45 - 7.15
