IT Technician
2 weeks ago
A fast-growing, well-established IT Managed Service provider is looking for an IT Technician to join their team In Southern Hampshire. The company works with different customers within the education and business sectors. Their objective is to provide flexibleservices to relieve customers of IT operations' stress.
**Location**: Southern Hampshire (school-based - may also require working in other sites)
**Job Type**: Full-time, Permanent
**Role Overview**
The primary function of the Managed Services Department is to provide 1st & 2nd line telephone, remote & on-site support services to the company's client base (school Based).
**Responsibilities**
? To provide technical support to the school's ICT systems
? Ensure that equipment is installed & ready for use by staff & pupils, e.g. PCs, laptops, projectors, AV equipment, printers, devices in correct VLANs etc.
? Troubleshoot, resolve or escalate onsite issues with all relevant information
? Reimaging devices, finding missing or updated drivers where required
? Restoring Data as required
? Hardware repair and replacement. From component level to complete device
? Ensure monitoring alerts are investigated and logged on the Helpdesk
? Liaise with third-party software and service providers where required
? Utilise the Helpdesk System provided to manage all tickets and requests
? Communicate with School Staff and appointed Virtual Network Manager
? Maintain customer IT records
**So, what are we looking for?**
? Knowledge & experience in Microsoft Office, Desktop Operating Systems, & Troubleshooting.
? Experience working within a school environment.
? Someone who is committed to providing high-quality customer service & is willing to go the extra mile.
? Excellent communication skills
? Clean UK driving license & own car
**Person Specification**:
? Problem Solver.
? Highly Motivated.
? Customer Focused.
? Highly organised.
**Want to know more?**
**About GreatFind Recruitment**
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We are an equal opportunity provider.
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