Repairs Partnering Coordinator

1 day ago


Dartford, United Kingdom Moat Homes Full time

**Repairs Partnering Coordinator**
Location: Mariner House, Dartford with some home working
Contract: 6 months
Hours: 35 hours per week

**Salary**: £25,732 to £32,165 per annum
We’re currently recruiting for a Repairs Partnering Coordinator to work as part of our Property Services directorate You’ll be an integral part of Moat, working closely with our repairs partner, Morgan Sindall.
**As a Repairs Partnering Coordinator, you’ll**:

- Assist in monitoring contractor's performance, ensuring terms of the contract are adhered to and non-compliance issues are escalated
- Manage invoices, ensuring payments are settled
- Produce monthly KPI reports for service provider's performance, against agreed targets
- Carry out an audit of works issued by Moat's front line staff to ensure procedures are being complied with
- Ensure information databases are maintained and carry out monthly audits
- Take responsibility for service related complaints/queries from customers
- Work with internal departments to manage the collation and ongoing development of analytical data, identifying trends

**A bit about us**
We’re not your ‘standard’ housing association. Having been one of the pioneers of shared ownership in the early 1990s, leasehold now makes up more than a third of our overall stock. Since then, we have assisted thousands of people to become shared owners, many of whom now own their homes outright but they still have a relationship with Moat as leaseholders and as part of the community on our developments.
Alongside refining our existing services and putting new homes on the ground, we have also recently completed our major regeneration scheme covering 850 homes in Pollards Hill in the London Borough of Merton. This scheme involved refurbishment works to improve energy efficiency to homes and the overall look and feel of the estate. We’ve made great inroads in delivering a range of social regeneration projects in the area, working with residents, local stakeholders and contractors to ensure that we make a lasting difference.
Moat’s financial strength puts us in a good position to rise to challenges and plan for the future. Our corporate strategy revolves around being bold and ambitious, investing in new and existing homes; putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper.
We’re all about our people, we want you to have the best opportunity to enhance your career with us. We have a strong culture of internal development and this role will provide you with an opportunity to learn all things housing being in such a pivotal role to the organisation.

**Salary**: £25,732.00-£32,165.00 per year


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