Key Account Specialist

3 weeks ago


Gillingham, United Kingdom Mploy Staffing Solutions Full time

**In Gillingham**
**Temporary with potential to become permanent**
**Hours**: Monday - Friday 8:30am to 5pm or 9am to 5:30pm _with an hour for lunch._
**£13 per hour**

**Job Role**:
In this role you are accountable for the customer experience for selected key accounts and global strategic accounts. The scope of this role is to support customers with end-to-end support for standard and customized products including quotation generation, order placement, order follow-up and complaint management.

**In this role you will**:

- Support customers across the Western European North region: UK, Ireland, Benelux and Nordics.
- Prepare quotations, liaising with other internal departments to include accurate price, lead time and availability information.
- Support the commercial organization with the coordination of customer tenders and annual pricing agreements.
- Review and place customer orders into ERP systems.
- Coordinate with production, purchasing, supply chain, order management and sales operations as required to ensure customer demands are correctly fulfilled.
- Prepare and update open order reports.
- Provide supporting documentation to the customer as required.
- Take ownership of service complaints, working with other key stakeholders to ensure a satisfactory resolution is reached.
- Analyse and register all complaints to create CAPA (Corrective and Preventive Actions).
- Actively seek to broaden knowledge of products, processes, and proactively seeks solutions.
- Participate in process improvements initiative & proactively propose improvements to processes.

**Who you are**:

- Experience of working within a fast-paced service-related role, ideally within customer service, sales support, logistics or supply chain environment.
- Demonstrated ability to take care of customers.
- Proficiency in English.
- Experience of prioritizing and managing multiple tasks.
- Process improvement experience with demonstrated results.
- Customer centric demeanour, with professional written & verbal communication skills
- Strong analytical and administrative skills, with a high degree of accuracy and attention to detail
- Hardworking with high levels of personal accountability

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £13.00 per hour

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Logistics (preferred)
- Supply chain (preferred)
- Business process improvement (preferred)

Work Location: In person



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