Technical Support Engineer

3 days ago

Horsham, United Kingdom Global 4 Communications Ltd Full time

Salary: £26,000 - £30,000 DOE

Joining Bonus: Joining bonus of £1,500

Hours: Monday to Friday 08:30 - 17:30

Holiday: 25 days + bank holidays

Location: Horsham, West Sussex

Global 4 deliver a range of services to business clients across the whole of the UK, from cloud telephone systems, data connectivity and mobiles through to gas & electricity. As a forward-thinking business utilising the latest technology, Global 4 supporta wide range of clients employing between one employee and thousands

Our class-leading service is unparalleled, and our proposition enables us to welcome hundreds of new customers every year whilst retention is at an all-time high. Our business continues to grow, and we need like-minded, hard-working, and adept individualsto support this growth. Need more proof? Our Trustpilot ratings proudly sit at 4.9 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations

Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. We have been established for over 23 years and offer our staff job security with none of the team placed on furlough over the last year during the pandemic. Our businessis the perfect place to forge your career.

**What benefits will you receive?**
- 50% off our Broadband & Utility packages, completely **free** after two years
- £1,000 Refer A Friend Scheme
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- £250 Bright Ideas Scheme
- Kudos Employee Recognition Scheme - Including Days Out
- Buy & Sell holiday allowance scheme
- Death in service benefit
- Pension scheme
- Eye care vouchers
- Friday fridge
- Company lunches
- Company bonus scheme
- Fun incentives
- Paid Charity leave

**What will you be doing?**
- Provide extensive and complex technical knowledge to our customers - Be the escalation point for the team, for more complicated faults, ensuring you’re sharing knowledge and upskilling accordingly.
- Experienced at providing technical telecoms support to customers, delivering excellent customer service.
- Ensure all communicated information to the customer is clear and concise, setting clear expectations and next steps.
- Deliver outstanding customer service with the ability of setting clear expectations.
- Support team workload by taking on ad hoc tasks when required.
- Demonstrate an exceptional attention to detail - all communication both internally and externally must be clear and concise.
- Proactively liaise between teams to ensure the customer gets the quickest resolution possible.
- Adhere to company work instructions, including accurate logging of information and setting next actions - Complying with ISO and GDPR practices
- Ensuring all work is carried out to a high standard of quality and tested accordingly to ensure no negative impact to the customer
- Proactively work programming and divert queues to ensure SLAs are met for all priority levels.
- Work collaboratively within the team. Be pro-active when it comes to self-development especially with technical problem solving.
- Be motivated and welcoming to any other duties as appropriately assigned by management.
- Be an ambitious member of the team who leads by example and provide an infectious and positive attitude.
- Proven technical knowledge and experience - Be the escalation point for the team, for more complicated faults, ensuring you’re sharing knowledge and upskilling accordingly. Proactively escalate relevant and more complex work where required to senior engineer.
- Hold a strong understanding of line and broadband faults.
- Responsible for accurately diagnosing and resolving customer faults within defined SLA's, identifying trends and repeat faults to get a final solution.
- Proactively work programming and divert queues to ensure SLAs are met for all priority levels.
- Ability to build, configure and maintain all customer solutions to a high standard
- Articulate a strong technical understanding of the fault and solution required and breakdown technical definitions to a basic understanding for our customers

**What do we need from you?**
- Minimum of 2 years in telecoms support
- A natural focus on quality and solution driven.
- Customer driven, proactively seeking to exceed customer expectations.
- Demonstrable experience of driving quality throughout a team and organisation
- Effective handling of customer complaints
- Hold strong customer conflict skills and naturally customer centric.
- Excellent interpersonal and communication skills
- Naturally hands on and passionate about supporting with team workload.
- Strong organisational skills and ability to multitask in a fast paced, growing business.
- An aptitude for problem solving and strong attention to detail.
- The ability to train staff and provide meaningful feedback.
- Proven experience within customer service - Warm and open approach to customers
- Flexible to the needs of the business
- Proactive team player, with experience in a fast-paced environment
- Excellent Global 4 product knowledge
- Consistent successful KPI performance
- Strong understanding of configuration of routers.
- Strong personal interest in IT / Telecoms

  • Technical Support Engineer

    3 months ago

    Horsham, West Sussex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Horsham. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain technical...

  • Principal Engineering Technical Specialist

    4 days ago

    Horsham, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is looking for a highly skilled Principal Electronics Engineer to lead and mentor a team of engineers, develop innovative solutions, and provide technical expertise. The successful candidate will have extensive experience in electronics engineering and a strong understanding of technical leadership.This is a great...

  • Technical Director

    2 weeks ago

    Horsham, West Sussex, United Kingdom Rise Technical Recruitment Full time

    As a Technical Director - Electronics at Rise Technical Recruitment, you will be responsible for overseeing the technical direction of our electronics team. This is a fantastic opportunity for an experienced Electronics Engineer looking to join a high growth company and become the technical expert by mentoring teams and leading groundbreaking projects whilst...

  • Technical Electronics Specialist

    6 days ago

    Horsham, West Sussex, United Kingdom Rise Technical Recruitment Full time

    About the Role:We are seeking an experienced Electronics Engineer to join our high-growth company as a Technical Electronics Specialist. This is a fantastic opportunity for someone to join an industry-leading company and impact the long-term success of the electronics team.You will be responsible for technical lead for groundbreaking projects, working with a...

  • Technical Aircraft Engineer

    6 days ago

    Horsham, West Sussex, United Kingdom AJ Walter Aviation Full time

    At AJW Group, we're shaping the future of aviation excellence. As a valued Technical Aircraft Engineer, you'll play a pivotal role in our technical operations, ensuring the on-wing performance of aircraft components meets the highest standards.This is an exceptional opportunity to immerse yourself in diverse technical engineering activities, providing...

  • Electronics Systems Technical Director

    1 week ago

    Horsham, West Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    An exciting opportunity has arisen for an experienced Electronics Engineer to join Rise Technical Recruitment Limited as an Electronics Systems Technical Director. Based in Horsham, this role offers a chance to take on new challenges and advance your career.The ideal candidate will have a strong background in electronics design, with experience using tools...

  • Technical Support Specialist

    2 weeks ago

    Horsham, West Sussex, United Kingdom FluidOne Full time

    Job Summary:In a fast-paced global environment, we are seeking an experienced 3rd Line Network Operations Engineer to remotely manage and monitor client networks. As part of the FluidOne team, you will build strong relationships with clients and provide expert technical support for their queries and escalations.This challenging role involves performing a...

  • Experienced Technical Support Professional

    16 hours ago

    Horsham, United Kingdom Hays Specialist Recruitment Limited Full time

    Experienced Technical Support Professional Innovate to solve the world's most important challenges When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fuelling jets in an eco-friendly way, keeping buildings smart and safe and...

  • Technical Lead for Large-Scale Events

    6 days ago

    Horsham, West Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    About Us:Rise Technical Recruitment Limited is a leading recruitment agency specialising in the Events and Production industry. We are committed to delivering exceptional services to our clients and candidates.Job Description:We are seeking a highly skilled Project Engineer to join our team as a Technical Lead for large-scale Audio-Visual events. The...

  • Electronics Design Engineer

    3 weeks ago

    Horsham, West Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a Senior Electronics Engineer to join their team. As an industry leader, they are looking for an experienced engineer to help deliver confirmed projects and develop new products.This role offers a unique opportunity to progress into a principle-level position within a company that provides tailored training...

  • Electrical Engineering Technical Director

    2 weeks ago

    Horsham, United Kingdom Terry Parris Associates Full time

    We are looking for an Electrical Engineering Technical Director to lead our electrical engineering function and contribute to the development of our electrolysis systems. As a senior member of our team, you will be responsible for designing and developing electrical systems, managing and reviewing designs, and providing technical advice to project...

  • Service Engineer

    5 days ago

    Horsham, United Kingdom Rise Technical Recruitment Limited Full time

    Service Engineer Horsham **£28,000 - £35,000 + Extensive Training + Excellent Progression + Benefits + Overtime + Van + 23 Days Holiday** Exciting opportunity for an Engineer from a mechanical background looking to join a rapidly expanding company that offer excellent progression into Senior Engineering roles. Do you come from a mechanical engineering...

  • Principal Electronics Engineer Leader

    2 weeks ago

    Horsham, West Sussex, United Kingdom Rise Technical Recruitment Full time

    At Rise Technical Recruitment, we are passionate about connecting top talent with exciting opportunities in the electronics industry. We are currently seeking a Principal Electronics Engineer Leader to join our client's team.The successful candidate will have a strong background in electronics design, preferably with experience in Altium, Cadence, or CAD....

  • Senior Electronics Engineer Leader

    4 days ago

    Horsham, United Kingdom Rise Technical Recruitment Limited Full time

    As a seasoned Principal Electronics Engineer, you will be responsible for leading and mentoring a team of engineers, developing innovative solutions, and providing technical expertise to colleagues. This role offers a rewarding career opportunity with Rise Technical Recruitment Limited.This is an excellent chance for an experienced Electronics Engineer to...

  • Electronics Engineering Lead

    3 weeks ago

    Horsham, West Sussex, United Kingdom Rise Technical Recruitment Full time

    Rise Technical Recruitment is seeking an experienced Principal Electronics Engineer to join our team. This is a fantastic opportunity for someone looking to become the technical expert by mentoring teams and leading ground breaking projects. With a wide range of blue chip clients located around the world, you will be responsible for leading key/headline...

  • Electronics Engineer Lead

    3 weeks ago

    Horsham, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Electronics Engineer LeadRise Technical Recruitment Limited is seeking an experienced Electronics Engineer Lead to join our team. This role involves designing and developing electrical and electronic systems, as well as leading a team of engineers to achieve company goals.Key Responsibilities:- Design and develop electrical and electronic systems-...

  • Project Engineer in AV Industry

    5 days ago

    Horsham, West Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    Company Overview:Rise Technical Recruitment Limited is a globally-renowned company specialising in the Events and Production industry. We deliver high-quality services to our clients and offer exciting opportunities for career growth to our candidates.Job Title:Project Engineer - Audio-Visual (en)Job Description:This is a varied and vital position working on...

  • Electronics Engineering Lead

    3 weeks ago

    Horsham, West Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited seeks an experienced Electronics Engineer to join their team in Horsham. This is a fantastic opportunity for someone looking to become the technical expert by mentoring teams and driving innovation.Job DescriptionWe are offering a competitive salary of £65,000 - £75,000 per annum, along with flexible working from home...

  • Technical Support Co-ordinator

    7 months ago

    Horsham, United Kingdom Global 4 Communications Limited Full time

    Technical Support Co-Ordinator **Salary**: £21,000 - £24,000 (dependent on experience) Hours: Monday to Friday 08:30 - 17:30 Location: Horsham, West Sussex - Hybrid working options available **Who Are We?** Global 4 deliver a range of services to business clients across the whole of the UK, from cloud telephone systems, data connectivity and mobiles...

  • Electronics Engineering Lead

    2 weeks ago

    Horsham, West Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    Company OverviewRise Technical Recruitment Limited is a specialist recruitment agency working with high growth companies to find the best technical talent. We are seeking an experienced Electronics Engineer to join one of our clients in Horsham, who offer excellent training and development opportunities.