Gih Operations Senior Supervisor

6 months ago

Greenock, United Kingdom The Cigna Group Full time

**GIH Operations Senior Supervisor**

**Location: Greenock**

Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. We are looking for a highly motivated, focused individual to join our rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities.

Cigna International’s Global Individual Health business is a leader in providing international health insurance to expatriates and other globally mobile individuals.

**The Position;**

You will drive and inspire your wider team to have a laser focus on supporting our customers - as well as delivering excellence through achievement of your KPI’s, your influence will also ensure that you drive a ‘Customer First’ culture.

Reporting to the Head of Customer and Operational Integrity the role will have line management responsibility for the claims and customer service functions locally for the Global Individual Health business. The operations senior supervisor will be a key member of the global operations management team across multiple locations sharing best practise, insights and collaborating to a drive 5-star customer service experience.
- Motivate individuals and teams collectively to achieve KPI’s relating to productivity, turn-around-time, quality and client & customer satisfaction.
- Create an environment that encourages and delivers success - you must have the ability to inspire your team whilst developing your team members to the next level.
- Ensure appropriate performance management action, timely recruitment and effective succession planning is in place.
- Contribute to change and innovation and be pro-active in identifying opportunities for improvement within the team and within wider service delivery.
- Instill a customer first mindset in all that we do.
- Use data insights to challenge day-to-day operations and build a continuous improvement approach to delivering success.
- Manage effective capacity plans, keeping oversight of staff level requirements. Proactively address and escalate any risks.
- Produce meaningful, accurate management reports and statistical information in line with formats and timescales, including trending and enhancement activities with quantification of operational impacts.
- Develop/maintain proactive business relationships, both internally and externally to ensure a seamless delivery of service.
- Be a focal point for our client & client management teams.

**YOUR PROFILE**
- Minimum of three years prior management experience or other relevant experience in a customer facing environment
- Financial services or Insurance experience is a plus
- Highly competent language knowledge of at least English (additional languages are a plus)
- Experience in coaching, managing, developing and motivating individuals
- Proven data analytics skills (advanced Excel, Qlikview, Tableau...)
- Clear experience in driving a team to achieve excellent operational results.
- Experience of leading and implementing change
- Excellent inter-personal skills
- Negotiation and influencing skills
- Action-orientated problem-solving skills / process improvement
- Excellent organization, planning and prioritization skills
- Strong communication skills: demonstrating drive and enthusiasm
- Demonstrating flexibility and adaptability to change
- Result-oriented, able to mobilise the team to achieve key objectives
- Accountability - assumes ownership for achieving personal results and collective goals
- Customer oriented
- Management of third party outsource relationships (BPO’s) would be advantageous

**KEY COMPETENCIES**
- Manage ambiguity
- Balance stakeholder needs and demands
- Metric and performance driven
- Organizationally savvy
- Drive people engagement & loyalty
- Build effective teams
- Tech savvy
- Global perspective
- Data driven
- Strategic capabilities

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

  • Customer Service Team Senior

    6 months ago

    Greenock, United Kingdom The Cigna Group Full time

    GIH Customer Service - Team Senior Greenock **Excited to grow your career?** A vacancy has arisen within our Customer Services Team creating the opportunity for an enthusiastic, highly motivated, and driven individual to join our Operations Team in the role of Customer Services Team Senior. You will support the Supervisors and provide leadership to staff...

  • Gih Customer Operations Senior Supervisor

    6 months ago

    Greenock, United Kingdom The Cigna Group Full time

    Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. We are looking for a highly motivated, focused individual to join our rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible...

  • Strategic Creative Operations Director

    3 weeks ago

    Greenock, Inverclyde, United Kingdom The Cigna Group Full time

    About the RoleAs a Strategic Creative Operations Director at The Cigna Group, you will play a pivotal role in driving the success of our Creative Services team. This is an exceptional opportunity to leverage your expertise in resource management, strategic planning, and supplier relationship management to deliver high-quality services that meet our business...

  • Retail Supervisor

    6 months ago

    Greenock, United Kingdom Farmfoods Full time

    **Retail Supervisor - Part Time, 24 hours** We are looking to recruit a new retail supervisor for our shop in Greenock, Inverclyde. We offer a permanent part time position working a variety of shifts, with a minimum of 24 hours work each week. Generally including some weekend work. **Pay & benefits**: We offer an hourly pay rate of £10.00 and you will be...

  • Community Based Supervisor

    6 months ago

    Greenock, United Kingdom Invercare Full time

    **Location **-Renfrewshire/Inverclyde **Hours of work**: - 37 Hours **Hourly rate - **£11.82 **Reports To** - Assistant Branch Manager **Summary of Post** **“This organisation is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment”** The Community Care Supervisor...

  • Customer Service Assistant/supervisor

    6 months ago

    Greenock, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/ Supervisor, Greenock** **Hours per week: 20 (3 x shifts)** **Hourly rate: £11.50 - £12.00 per hour** **Shift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week.** If working between the hours of 11pm and 6am, you will receive an additional £1.50 per...

  • Billing Team Senior

    6 months ago

    Greenock, United Kingdom The Cigna Group Full time

    **Purpose of the job/key objective** - Responsible for the timely and accurate invoicing for large and Key Global Accounts - Sets up, manages and reconciles customer accounts - Point of contact for internal and external customers, vendors and partners for related portfolio enquiries - Research and identify trends, develop robust methods to improve results -...

  • Senior Operations Manager

    3 weeks ago

    Greenock, Inverclyde, United Kingdom Ktpws Full time

    Job Summary:We are seeking a highly motivated and experienced Senior Operations Manager to join our team at Inverclyde Council.About the Role:The successful candidate will be responsible for leading our Health and Safety Team, ensuring compliance with relevant regulations and providing guidance to staff on health and safety practices.Salary:...

  • Geh Customer Service Supervisor

    6 months ago

    Greenock, United Kingdom The Cigna Group Full time

    GEH Customer Service Supervisor As a supervisor you will manage a team of Customer Service Analysts. Key to the role is proactive management of global and client KPI commitments and to maximize team performance through developing and coaching the team in order to deliver a high quality & customer centric service offering. **THE JOB includes but is not...

  • Timber Fabricator

    6 months ago

    Greenock, United Kingdom Blairs Full time

    Blairs Windows are part of The Saveheat Group which is the formation of 4 manufacturing companies under the one brand. We are looking for a timber machine operator to join the team. **The Role**: We are looking for motivated people to work in a fast-paced modern fabrication environment. Ideally, you should have experience in the fenestration industry but...

  • Senior Care Assistant

    6 months ago

    Greenock, United Kingdom Meallmore Full time

    Our Meallmore team at Kincaid are ready to warmly welcome you as a Senior Care Assistant within their care home. Kincaid House is a modern care home in Inverclyde which boasts beautiful views of the River Clyde and mountains beyond. The care home caters for frail elderly residents and also has a dedicated unit for people living with dementia. Our mentorship...

  • Senior Care Assistant

    6 months ago

    Greenock, United Kingdom Meallmore Full time

    Our Meallmore team at Kincaid are ready to warmly welcome you as a Senior Care Assistant within their care home. Kincaid House is a modern care home in Inverclyde which boasts beautiful views of the River Clyde and mountains beyond. The care home caters for frail elderly residents and also has a dedicated unit for people living with dementia. Our mentorship...

  • Senior Care Assistant

    6 months ago

    Greenock, United Kingdom Meallmore Full time

    Our Meallmore team at Belleaire are ready to warmly welcome you as a Senior Care Assistant within their care home. Overlooking the picturesque town of Greenock and River Clyde beyond, Belleaire House is set within an impressive Victorian Mansion, only 40 minutes from Glasgow. Featuring fully-furnished ensuite rooms, modernised to high safety standards, the...

  • Senior Care Assistant

    6 months ago

    Greenock, United Kingdom Meallmore Full time

    Our Meallmore team at Kincaid are ready to warmly welcome you as a Senior Care Assistant within their care home. Kincaid House is a modern care home in Inverclyde which boasts beautiful views of the River Clyde and mountains beyond. The care home caters for frail elderly residents and also has a dedicated unit for people living with dementia. Our mentorship...

  • Senior Care Assistant

    6 months ago

    Greenock, United Kingdom Meallmore Full time

    Our Meallmore team at Kincaid are ready to warmly welcome you as a Senior Care Assistant within their care home. Kincaid House is a modern care home in Inverclyde which boasts beautiful views of the River Clyde and mountains beyond. The care home caters for frail elderly residents and also has a dedicated unit for people living with dementia. Our mentorship...

  • Care Field Supervisor

    6 months ago

    Greenock, United Kingdom Home Instead Full time

    Company Description Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With **_minimum visits of 1-hour_**, award-winning training and an excellent reputation, we are immensely proud of the quality of care we provide. We match our Care Professionals to our clients based on mutual interests and...

  • Senior Care Assistant

    6 months ago

    Greenock, United Kingdom Meallmore Full time

    Our Meallmore team at Belleaire are ready to warmly welcome you as a Senior Care Assistant within their care home. Overlooking the picturesque town of Greenock and River Clyde beyond, Belleaire House is set within an impressive Victorian Mansion, only 40 minutes from Glasgow. Featuring fully-furnished ensuite rooms, modernised to high safety standards, the...

  • Senior Care Assistant

    6 months ago

    Greenock, United Kingdom Meallmore Full time

    Our Meallmore team at Belleaire are ready to warmly welcome you as a Senior Care Assistant within their care home. Overlooking the picturesque town of Greenock and River Clyde beyond, Belleaire House is set within an impressive Victorian Mansion, only 40 minutes from Glasgow. Featuring fully-furnished ensuite rooms, modernised to high safety standards, the...

  • Operations Administrator

    6 months ago

    Greenock, United Kingdom Maxwell Consultancy Full time

    Maxwell Consultancy are working closely with an established Manufacturer in their search for an Operations Administrator. This is a full time, permanent position working in their state of the art facility in Inverclyde. Working Monday to Friday with an early finish on Fridays. **What's required?** - Ideally possess an Administration or IT qualification -...

  • Technician Operations Supervisor

    2 weeks ago

    Greenock, Inverclyde, United Kingdom Arnold Clark. Full time

    About the Opportunity">This is an exciting opportunity to join Arnold Clark as a Workshop Controller and contribute to the success of our team. You will have the chance to develop your skills, work with a talented team, and make a real impact on our customers' experiences.">Responsibilities">">Lead a team of technicians and apprentices to achieve...