Business Support Officer

4 weeks ago


Welwyn Hatfield, United Kingdom Hertfordshire CC Full time

**Advert Information** Job Title**: Business Support Officer
**Location**: Hatfield
**Starting Salary**:£29,269 with the opportunity to progress to £32,076 pa (pro rata for part-time)
**Hours**: 37 hours per week
**Contract**: Permanent

**Diversity**:We are an inclusive employer and value a diverse workforce

**Job Duties**:
This is an exciting opportunity to join Hertfordshire Music Service working as part of a great team who provide musical opportunities for all of Hertfordshire’s children and young people, regardless of background or circumstances, to have the opportunity to discover or develop their unique musical voice and express themselves through the language of music.

The HMS ‘Musical Voices’ vision for 2020-30 aims to ensure all young people in Hertfordshire can discover their own unique musical voice as well as HMS becoming a fully inclusive music service.

The Debt Recovery Operations team work closely and collaboratively together to support the continued delivery of high-quality musical provision and achieve the aims of the ‘Musical Voices’ vision.

Responding to more challenging and complex customer queries and complaints.

Managing staff within the debt recovery team including supervision, training, recruitment, performance reviews, objective setting and 1:1’s.

Providing reporting information and preparing data to support with the team’s debt recovery tasks.

Through managing a team (currently 4 staff) responsible for recovering outstanding debt owed by customers for instrumental and voice lessons.

The post holder will be responsible for running and analysing debt reports to enable the prioritisation and monitoring of work for their team.

Technical skills needed for the role:

- Excellent interpersonal skills including the ability to deal sensitively with issues when appropriate.
- Strong verbal and written communication skills.
- Strong organisational and administrative skills with the ability to work independently and multi-task.
- MS Office software, in particular Excel.

**Additional Information**
You will be providing operational support such that children and young people across Hertfordshire can develop their musical voice. You will be working with a very friendly team who provide support to each other with a ‘can do’ attitude where your day will be varied, full and rewarding.

**Closing Date**: 17th December 2023
**Interview Date**: Week commencing 1st January 2024

**Benefits of working for us**:

- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes

**English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC24449



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