Customer Service Coordinator

5 months ago

Leamington Spa, United Kingdom Tool Connection Full time

The Tool Connection sells five major brands, our tool range specialises in the automotive sector and our products are available through automotive wholesale outlets, motor factors, independent retailers, hardware stores and van sales. All our brands are well known worldwide and acclaimed for their quality, real value for money and backed up by a technical service that is second to none.

We are searching for an Customer service coordinator who will develop an exceptional relationship with our customers and become an outstanding advocate for our brand.

We are offering a great opportunity to join a successful and growing business. You will be joining a friendly team in a modern environment with fantastic prospects for future progression - our current Managing Director started his Tool Connection career as a warehouse operative, so we are experienced in growing our teams and giving them the best support, they need to flourish.

**Location**: Southam, Warwickshire

**Hours**:37.5 per week (Monday - Friday)

There will be a choice shifts:
**9.00am - 17.30pm - with 1 hour for lunch**

or if you would prefer

**9.30am - 17.30pm with 30 mins for lunch**

**Main responsibilities**
- Inputting orders on our data system
- Promoting products as required
- Dealing with Account Manager enquiries
- Liaising with other departments to ensure customer queries are dealt with effectively
- Always Providing excellent customer service
- General administrative duties as required

**Required Skills**:
**General skills include**:

- Excellent Communication / telephone skills with a helpful and friendly approach
- Minimum of GCSE English and Maths to grade C/4 or above
- Great working knowledge of Microsoft Office
- Good time-keeping skills
- Attention to detail
- Some experience of SAP or other similar order entry system would be an advantage

**The Tool Connection Benefits Package**

We believe the Tool Connection is a great place to work. We understand that our staff are fundamental part of our success. We strive to make our teams feel valued and appreciated.

As well as a competitive salary we off our employees a large range of other exciting benefits:

- 25 days holiday plus the standard 8 bank
- Birthday Day off
- Sick Pay (T&Cs apply)
- 1 week’s FREE holiday per year in one of our company holiday homes
- Generous Staff Discount
- Competitive Pension Scheme
- TECH and CYCLE Schemes
- Life assurance
- Free Staff Parking on site
- Christmas saving scheme
- Childs first day at school off
- Grandparent day off
- In house training
- Opportunity to gain qualifications if you desire
- Great prospects to step up the ladder within the business
- Christmas bonus
- Social events for all employees and their families
- As well as many other incentives and rewards
- **Do you think your future could be with The Tool Connection? if so, we want to hear all about you and your work experience so far**_
- **If you have any questions about the role or The Tool Connection, please do not hesitate to contact our friendly HR team, who will be more than happy to answer your questions.**_

**Job Types**: Full-time, Permanent

**Salary**: £190,000.00-£210,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Leamington Spa: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Communication skills: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: CSC

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