Hospitality Operations Assistant

5 months ago

London, United Kingdom AOK Events Full time

We are looking for a Hospitality Operations Assistant to join AOK Events (accredited as being A Great Place to Work) in a key role to help deliver a large number of corporate hospitality event bookings. The role may also include some operational support for our live events team, during quieter hospitality periods.

AOK Events pride themselves on developing long-term successful relationships with our clients by excellent account management and project delivery. The Hospitality Operations Assistant will take an active role in developing client relationships via managing a high quantity of bookings to a high standard and delighting our clients.

The role is Monday to Friday, 8.30 a.m. to 5.30 pm with an option to work flexibly. The Hospitality Operations Assistant could be expected to work on events outside of these hours and occasionally on weekends.

**Key responsibilities of this role include**:

- Deliver excellent logistics and communication to AOK Events’ clients
- Creating fact sheets and ticket letters for a high volume of bookings with strong attention to detail
- General sales administration, including management of our bespoke CRM system to ensure all data is up to date
- Build strong and long-standing relationships with clients as projects are planned and delivered
- Assisting the accounts team where necessary (i.e. making sure clients pay within payment terms)
- Accurate and timely reconciling of all projects, ensuring profit margin
- Play a significant role in AOK Events achieving its yearly revenue target

**Key competency skills**:

- Excellent attention to detail
- Strong organisation and ability to multitask
- Team player - work as part of a brilliant team
- Good work ethic in a process-driven role
- Building relationships - it is essential to build relationships not only with clients but with AOK’s key suppliers
- Proactive, not afraid to ask questions
- Numerate & literate

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