Retail Supervisor

5 months ago

Southampton, United Kingdom Serco Plc Full time

University Hospital Southampton, SO16 6YD

Full time - 37.5 hours per week, working 7 days over 5 days on a rota basis
07.00 - 1500 - To open unit 12.00 - 20.00 (weekdays) - To close unit 11.45 - 19.30 (weekends) - To close unit 1230 - 1830

Salary £22,816.00 - £24,336.00 depending on experience plus Serco benefits )

Working one in three weekends - flexibility needed (Shift allowance weekends/evening paid)

We have an exciting opportunity for a supervisor to join our Retail and Catering Team here at Serco - University Hospitals Southampton. Retail Catering have three outlets across the hospital site - The Feast Restaurant, Paddy & Scott’s Café and the Café at the Princess Anne Hospital. We also provide hospitality and vending options across the site.
The post holder in conjunction with the Retail Catering Manager, will be responsible for supervising the Retail & Hospitality Catering service, including team management, financial performance, food safety, staff training and brand standards.

The post holder will also be required to develop the retail catering offering, developing new concepts and finding new products to enhance the offering to staff across the UHS, and to our visitors.

**Main Accountabilities**:
The Catering Supervisor ensures that all areas are staffed with the appropriate catering staff. Development and improvement of the retail units, hospitality, and vending services. To ensure that specific responsibilities attributed to all staff within the Food Safety Management System (FSMS) are adhered to and that appropriate records maintained to demonstrate compliance. To ensure cleaning schedules are adhered to on a daily basis and maintained to show compliance with the FSMS. To monitor and control all hospitality/vending to other departments whilst ensuring that all appropriate records are maintained. To monitor and control wastage to agreed levels within all areas of responsibility to the agreed acceptable levels whilst being proactive in the prevention of waste and maintenance of appropriate records as directed by management. To control staffing levels as directed by management ensuring that all annual leave, sickness and absence records are maintained. To liaise with the Estates Department to ensure fabric, plant and equipment within the section is maintained in a safe manner and in accordance with relevant standards. To receive, store and as needed display all stores materials (Food / Non-Food Items), ensuring that all deliveries and issues are checked against an order and are subsequently dealt with in accordance with stores procedures ensuring: Quality of all products (i.e. not damaged), correct amounts Checking Sell/Use By dates Stock is rotated prior to storage To supervise the day-to-day catering support facility ensuring staffing levels is appropriate and that all implemented controls and systems are monitored, recorded and a service of the highest quality is provided to customers. In conjunction with the Retail Catering Manager provide appropriate staffing levels and skill mix to ensure a cost-effective service. To ensure that all Statutory Training is afforded to all staff and that all-necessary recommended records are maintained. To record catering staff annual leave in accordance with departmental policy. To carry out and document return to work interviews. To ensure all staff understands the duties allocated to them, that they are trained to carry out those duties and that they do so efficiently. To ensure that staff are knowledgeable with regards to menu, portion size/control and presentation (counters and plate) To participate in and assist with the induction of all new employees within the section; and ensure they attend all stipulated statutory and other departmental training. To further ensure that all staff is released to attend all training.

**What you will need for the role**: Good verbal and written communication skills to communicate clearly with colleagues, patients, visitors, trust staff and customers Good Customer Care Skills, for communicating with customers and increasing retail spend Able to work to agreed standards and follow work instructions Flexibility - to respond to changing demands Empathetic - using judgement, understanding and empathy to support patients. Efficient and organised - Respond in a timely manner to work activities using judgement and knowledge to select the most appropriate activity based on the needs of the service or location to ensure an efficient service provision Experience in EPOS till systems opening and closing, cashing up - Desirable

**Qualifications**:
Level 3 Allergen Awareness Certification desirable
Level 3 HACCP Certification desirable
Experience
On the floor catering experience and personal development, preferably in a Retail Environment
Staff management experience involvement and working with quality and monitoring systems Desirable
Experience in the use of EPOS systems

What we offer
Up to 6% contributory pension schem

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