Chemotherapy Receptionist

Band 2

**Main area**
- Oncology
- **Grade**
- Band 2
- **Contract**
- Fixed term: 12 months
- **Hours**
- Full time
- Part time
- Job share

37.5 hours per week (7.45am to 6pm)
- **Job ref**
- 164-4815060-A**Site**
- City Hospital Nottingham
- **Town**
- Nottingham
- **Salary**
- £20,270 - £21,318 per annum
- **Salary period**
- Yearly
- **Closing**
- 24/01/2023 23:59Job overview

This is an exciting opportunity within our chemotherapy department, 12 month fixed-term. You will have excellent customer service skills and be committed to providing a first class service to our patients. You will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality.

Main duties of the job

Working as part of the chemotherapy team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Medway PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

Working at the City Hospital which has great access to public transport, Medi Link and Park and Ride.

Working for our organisation

Chemotherapy Daycase is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.

Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality services and experiences for staff and patients.

Detailed job description and main responsibilities

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

To support the chemotherapy team and provide reception and administration cover. The post holder will need to use their initiative to develop processes and ensure the effective provision of a quality service.

Person specification

Training & Qualifications

Essential criteria
- To be educated to GCSE or equivalent including English and Maths
- Experience of Microsoft packages

Experience

Essential criteria
- Proven general office experience
- Customer Service Skills

Communication & Relationship Skills

Essential criteria
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships

Analytical and Judgement

Essential criteria
- Understand the importance of confidentiality
- Exercise judgement and know when to seek advice when dealing with enquiries

Planning and organisation skills

Essential criteria
- Ability to prioritise own tasks

Physical Skills

Essential criteria
- Uses ICT equipment regularly
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.