Billing and Settlement Co-ordinator

**Us and our culture.**:
Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

**Our perks.**:

- £22,500 to £23,000 Annual Salary
- Company annual bonus scheme
- 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
- Private Medical Insurance with Vitality Health
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 4%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

**The role.**:
Our Billing & Settlement department is the key area of the business. The billing team are responsible for ensuring our customers are billed efficiently and accurately. The area is accountable for processes that ensure effective management of the electricity and gas industry settlements journey. The role will cover all NHH and HH portfolios to ensure the accuracy of our industry data in line with the industry guidelines.

**How you will contribute.**:

- Working daily Billing processes including Billing fails and alerts
- Resolve billing issues, preventing us from creating customer invoices
- Meter read validation in both Gas & NHH Electricity to optimise Industry Settlement Performance
- Supply Point administration for electricity & gas, e.g. resolving erroneous transfers and disputed reads
- Working internal mailbox daily, updating account information and responding to customers in a timely manner
- Supporting the business through operational effectiveness and delivery of KPIs
- Improving Meter read performance by analysing the portfolio and resolving Meter points that need focus

**What we are looking for.**:

- Prior experience within a customer service/administrator position
- Attention to detail and numbers when looking at customer accounts
- Effective time management skills
- Effective problem-solving skills and able to analyse data