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Call Centre/contact Centre Agents

4 months ago

Birmingham, United Kingdom LTK Consultants Ltd Full time

Basic Salary £21,500 - £22,000 + Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling

Birmingham Business Park

The company

LTK is an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of delivery is imperative in order to keep their clients and customers satisfied. They represent recognisable quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat, Chrysler

The role

Their dedicated Contact Centre team process c100,000 inbound and outbound enquiries per month through their Sales and Aftersales channels. Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenance appointments for the respective dealers.

To support their client deliverables and growth they now need the following roles:
**Service Booking Advisor** - to process aftersales Service, MOT, General Maintenance and Recall appointments, manage cancelations & reschedules and provide expert advice on what is due to maintain the safety of their vehicle

The advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on new vehicles or on service schedules.

Both roles are a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on:

- Conversion
- Quality
- Efficiency

You will receive comprehensive training on product knowledge, systems and process and will be expected to be able to receive inbound calls and make outbound calls in a blended environment.

Come join their fast paced, friendly environment at their offices based in the prestigious Birmingham Business Park.

**Skills**:

- Ability to work in a High Paced Environment
- Using the training provided navigate through our bespoke systems
- Attention to Detail
- Good Communication and Listening Skills
- High Energy
- Professional & Friendly approach
- Fluent in Spoken and Written English
- Create and drive positive customer advocacy by ‘going the extra mile’ wherever possible

Hours and Shifts - Full Time and Hours available to cover a range of shifts covering 7 days a week.
Range of Benefits
- Full Induction & Comprehensive Training
- 30 days holidays including Bank Holidays
- Additional days holiday for your birthday
- Contributory Pension Scheme
- Health Cash Plan
- Rewards Cash Plan
- Length of Service Awards
- Active Career Progression
- Incentives (love2shop, vouchers, lunches bought etc)
- Free onsite parking

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,500.00 per year

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: £21,500.00-£22,000.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- sales advisor: 1 year (preferred)

Work Location: One location

Reference ID: LTK009