Customer Care Coordinator
6 days ago
Pure are delighted to be supporting an incredibly successful and well known organisation in Melton, with the recruitment of a Customer Care Coordinator. This post is initially a fixed term contract of 12 months, with a strong possibility of permanent employmentin the longer term.
Sitting at the heart of the customer care process, you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are essential and previous customer service experience is desirable.
**Monday to Friday, 37.5 hours per week**
**£21,000 to £27,000 pa (dependant on experience)
Main Responsibilities**:
- Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
- Co-ordinating Customer Care Operatives, suppliers and subcontract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
- Checking and ensuring work has been carried out to the purchaser’s satisfaction.
- Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
- Categorising works successfully, ensuring management of costs are minimised.
- Processing 21-day defect reports, and liaising with the site team.
- Complying with and upholding company policies and procedures.
- Undertaking any additional tasks as may reasonably be required from time to time.
**Experience & Skills Required**:
- Previous Customer service experience within an office environment.
- Experience in the use of CRM software.
- Educated to GCSE Standard (or equivalent) including English and Maths.
- Good verbal and written communication skills.
- Ability to multi-task with good time management.
**Benefits**:
- Pension Scheme
- Private Health Care
- 25 days holiday entitlement (plus bank holidays)
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