Sales Team Leader

4 days ago

Cheadle, United Kingdom On The Beach Full time

**About Us**

On the Beach sends over 1.5 million people on their perfect beach holiday every year, and whilst the COVID-19 pandemic has caused disruption for the travel industry, we have not paused our ambition to become Europe"s leading online retailer of beach holidays.
**About the Opportunity**

We have an exciting opportunity for a Team Leader to join the Sales department.

As a Team Leader you will be responsible for leading the day to day tasks of the Sales department using first-hand knowledge and experience, including developing, coaching and motivating the team to ensure they are delivering excellent customer service and meeting departmental targets.

This is a fantastic opportunity for someone looking to develop their skills in a people manager role.
**Key Responsibilities**
- Support the team with any queries in their role and effectively manage the day to day running of the department including monitoring breaks and after call work
- Monitor daily performance through the MI system and manage workload effectively with the available resource
- Manage performance and behaviours through regular 121"s and support the improvement of performance for both your team and the overall department
- Effectively coach, develop and support the team
- Communicate any changes to the business or processes
- Work with the People Team to address any employee relations issues
- Conduct administrative tasks such as updating the team rota, People HR, return to work conversations and formal meetings
- Create training material and lead training sessions where necessary
- Issue reporting to helpdesk on any website or system issues
- Support your team by taking customer escalations to help resolve any customer issues.
- Liaise with Team Leaders and Contact Centre managers across departments
- Plan and run incentives to motivate the team and drive performance
- Support the Sales Contact Centre manager with any required tasks

**Knowledge and Experience**
- Supervisory experience that can demonstrate the ability to coach and lead a team.
- Experience of working within the travel industry.
- Ability to lead, coach and develop a team and encourage a positive culture while embracing healthy group dynamics.

**Skills**
- Ability to lead, inspire and support the Sales team.
- Strong communication, organisation and interpersonal skills.
- A passion to motivate the team and drive performance.
- Results focused and committed to the values surrounding outstanding service delivery through effective people management.
- Ability to handle confidential and sensitive information.

**Additional Information**
- This is a full time role (37.5 hours per week) and working hours will vary depending on department need.
- You will work a flexible week ranging between Monday to Sunday with varied shift patterns between the hours of 08:00 and 21:00 (Weekdays) and 09:00 - 20:00 (Weekends).
- Salary will be based on relevant experience.

**Benefits**
- Generous discount on holidays
- 25 days holiday plus your birthday off
- Flexible working hours
- Company sick pay scheme
- Simplyhealth Optimise Health Plan and eye care contribution
- Employee Assistance Programme and free access to counselling
- Share Incentive Plan
- Death in Service cover
- Enhanced maternity, paternity, shared parental and adoption pay
- Travel to work scheme - interest free tram and train loans and cycle to work scheme
- Onsite subsidised coffee shop - barista-style coffee and snacks
- Food and drink discounts across a number of venues in Manchester City Centre
- Gym discount
- The Sandbox - free bar every Friday PM
- Charity contribution - we match any funds raised by an employer for charity, doubling the total funds raised

**Remote Working**

Currently we are all working remotely, however in the near future we will operate a hybrid working model where we will all work from home and our Aeroworks HQ in Manchester, just a 10 minute walk from Piccadilly station.

**Equal Opportunities**

As an equal opportunities employer, we value diversity and welcome applicants from all sections of the community regardless of gender, ethnicity, disability, and sexual orientation.

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