Customer Service Advisor

5 months ago


Penzance, United Kingdom Barclays Full time

**Customer Service Advisor**
**Penzance**
**Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**

**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**

As a Barclays Customer Service Advisor, you will get this exciting opportunity to be on the frontline to serve customers and address the more complex needs with a focus on achieving the best outcomes for our customers and clients. For this role, you will be recognizing the needs of our customers as you take ownership of your own personal development, while we notice and support your ambitions. Get this chance to grow your skills and develop into leadership roles being a Barclays Customer Service Advisor.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Collaborating as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers’ needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
- Demonstrating knowledge of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
- Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
- Collaborating in a fast-paced environment, reviewing relevant information, and making decisions and actions
- Taking inbound calls at times and listening to customers’ specific circumstances while tailoring the relevant solutions to their needs

**What we’re looking for**:

- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Expertise in fraud investigation, processes and systems reviewing relevant information and making decisions and actions

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

LI-Hybrid
BranchHybrid
CS_Opportunities



  • Penzance, Cornwall, United Kingdom BT Group Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide outstanding customer service, ensuring that every customer leaves the store...


  • Penzance, Cornwall, United Kingdom BT Group Full time

    About the RoleWe are seeking a skilled and enthusiastic Retail Advisor to join our team at EE. As a Retail Advisor, you will be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide outstanding customer service, responding to customer queries and resolving issues in a...

  • Customer Advisor

    5 months ago


    Penzance, United Kingdom Boots Full time

    Summary Job Reference: - 229867BR Penzance, Market Jew Street Fixed Term 13 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...

  • Customer Advisor

    6 months ago


    Penzance, United Kingdom Boots Full time

    Summary Job Reference: 229867BR - Job Reference: 2 2 9 8 6 7 B R Penzance, Market Jew Street Fixed Term 13 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first...


  • Penzance, Cornwall, United Kingdom BT Group Full time

    About this role:We’re looking for someone who shares our passion for delivering exceptional customer experiences. As a Retail Advisor with EE, you’ll play a vital role in helping customers find the right products and services, and build lasting relationships with our customers.Key responsibilities:Provide expert advice to customers on our range of...

  • Customer Sales Advisor

    5 months ago


    Penzance, United Kingdom Great Western Railway Full time

    **Salary - £29,668 per annum** **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South...


  • Penzance, Cornwall, United Kingdom Seetec Business Technology Centre Full time

    Job RoleAre you passionate about helping others achieve their employment goals? We're seeking an Assistant Employment Advisor to join our team and support our participants in finding and sustaining employment.The role of Assistant Employment Advisor involves working alongside our Employment Advisors to provide direct support to participants, identifying...

  • Retail Advisor

    2 months ago


    Penzance, United Kingdom EE Retail Full time

    Retail Advisor Working Hours – 20 hours per week Location – Penzance £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products...


  • Penzance, United Kingdom Countrywide Full time

    New Homes Sales Advisor Aspart of the Connells Group, we’re looking for a highly motivated New Homes Sales Advisor to complement our team onsite in Penzance, Cornwall . The main purpose of this role is sales generation and to act as the primary point of contact for perspective house buyers, guiding them through the process from initial meeting...

  • Retail Advisor

    2 weeks ago


    Penzance, United Kingdom CV-Library Full time

    Retail Advisor Working Hours – 20 hours per week Location – Penzance £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find...

  • Retail Advisor

    2 months ago


    Penzance, United Kingdom BT Group Full time

    Retail Advisor Working Hours – 20 hours per week Location – Penzance £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the...

  • Customer Advisor

    5 months ago


    Penzance, United Kingdom Boots Full time

    Summary Job Reference: - 208321BR Penzance, Market Jew Street Permanent Full-time **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...

  • Customer Advisor

    5 months ago


    Penzance, United Kingdom Boots Full time

    Job Reference: 208321BR Penzance, Market Jew Street Permanent Full-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...


  • Penzance, Cornwall, United Kingdom Seetec Business Technology Centre Full time

    Job Role: We are seeking an experienced and motivated Assistant Employment Advisor to join our team at Seetec Business Technology Centre. As an Assistant Employment Advisor, you will play a vital role in supporting our participants to find and sustain employment.Key Responsibilities:Support with initial appointments and customer assessments.Deliver a...

  • Sales Advisor

    5 months ago


    Penzance, United Kingdom Bradfords Building Supplies Full time

    Bradfords Building Supplies Ltd is a leading independent builders’ merchant based across the South West of England. We know our strength lies in our people and the service we offer and we continue to build on this by bringing great people into our teams. We are looking for a Sales Advisor to join our team at our **Penzance** Branch. This is a key role...

  • Retail Advisor

    3 weeks ago


    Penzance, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours – 20 hours per week Location – Penzance£12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...

  • Retail Advisor

    3 weeks ago


    Penzance, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours – 20 hours per week Location – Penzance£12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...

  • Retail Advisor

    1 month ago


    Penzance, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours – 20 hours per week Location – Penzance£12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...

  • Retail Advisor

    1 week ago


    Penzance, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours – 20 hours per week Location – Penzance£12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...

  • Retail Advisor

    1 month ago


    Penzance, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours – 20 hours per week Location – Penzance£12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...