Onboarding Consultant

3 days ago

Belfast, United Kingdom Teamwork.com Full time

**About Teamwork**
Teamwork's mission is to make teams who deliver client work become efficient, organized, profitable and happy Our platform has revolutionized how companies manage their daily workflows for improved automation, productivity, and profitability. It acts as the ‘one-stop-shop’ practice management solution enabling our customers to track, manage, and invoice their projects. Our relentless customer-focus has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day. We pride ourselves on creating market leading software, working with outstanding people, and going above and beyond for our customers. Trusted by more than 20,000 teams across 170 countries, Teamwork is in acceleration mode as we set our sights to become the undisputed Project Management platform for teams who deliver client work.
We believe in hiring great people and look to ensure everyone has the best possible experience of work, everyday. We strive to be open and transparent, humble and customer focused. And we thrive on curiosity, getting results and working together relentlessly to deliver excellence. We are a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them. Our personality is unmistakable: we work hard, take joy in our wins and each other's successes and important life events. And we care and support each other when life throws lemons. More than anything we embrace a straightforward approach to getting things done. We are fanatical about our customers: and when talent meets passion, success happens.

**The opportunity**
- Scope requirements and create detailed adoption Plans and Success Plans for POC, annual and multi year contracts
- Consult and engage with customers and develop a trusted advisor relationship with customer stakeholders and executive sponsor to help them migrate workflows, onboard and train their teams and regularly monitor progress
- Facilitate interactive, engaging discovery and training sessions with customers (virtually) developing tailored customized adoption plans and contents
- Proactively create drive data-driven training plans and account-focused campaigns and contents to increase customer engagement and product adoption
- Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities
- You will deeply understand Project Management methodologies and the teamwork product suite, and proactively advice our customers based on their specific processes and needs
- Manage competing priorities and multiple customers
- Partner with Sales, Professional Services and Customer Success Managers to deliver a

cohesive customer experience from pre-sales to implementation and lifecycle management
- Partner closely with product to share insights on our customer ecosystem and use case and

translate business needs and product requirements into new solutions for customers

**What good looks like**
- 5+ years demonstrated success in an Account Management / Customer Success role in a SaaS business model or previous consulting or business operations experience
- Proven track record of achieving results while balancing demanding expectations
- Proven experience in project managing technical services deployment ( Delivered either

directly or via certified partners)
- Familiarity with Cloud environments and integrations and strong ability to align technical

concepts & features to business needs
- Project Management Certification or equivalent experience
- Change Management Experience
- Process improvement experience
- Strong communication, contents creation and presentation skills
- Customer-centric and relationship-oriented at your core. You’re devoted to ensuring our customers’ success and adoption of Teamwork and able to align technical concepts & features to business needs
- Self Motivated, Driven, Consultative, curious,solution oriented you are able to effectively identify and balance competing priorities and make decisions that best support Teamwork
- Flexible and able to learn and adapt quickly in a high-growth, dynamic environment
- Fluency in English + additional European language preferred

**What you can expect**
We are a **remote-friendly team**, with the option to work out of our Cork HQ campus, Belfast or Boston hubs - or fully remotely. At Teamwork we believe that work is what you do, not where you sit.
You will experience a collaborative and flat culture, where titles are less valued than delivering outcomes that impact and move the dial. We want you to have what you need to hit the ground running, so you will get the best kit to help you do your best work from Day 1. Our onboarding program will give you the opportunity to meet Teamworkers, learn about our market leading product and get under the hood of our Grow and Scale strategy.
We expect our people to work hard, level up and turn up every day focused on being their best for each other

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