Night Resident Service Agent

6 months ago


South West London, United Kingdom Residential Living Recruitment Full time

Great opportunity to work within a residential development providing excellent customer service, front of house duties with a warm and courteous welcome, resident engagement and provide a seamless experience for residents.

**About You**
- Experience working within a residential development or Build to Rent or PBSA or Hospitality
- Hardworking and willing to go above and beyond for residents
- Experience of working within a busy residential environment

**Salary**:up to £30,000 per annum

**Job type**:Permanent

**Shift Pattern**: 4 Days on - 4 Days off

**Hours**: 7pm - 7am - Night Shift

**Location**: South West London

**Duties and responsibilities**

**Customer Service**
- Front desk Customer Service
- Provide a warm and courteous welcome to all residents and visitors.
- Attention to detail on all aspects of the role to ensure high levels of customer service and maintaining and managing the building to an immaculate standard.
- Supporting residents when moving out
- Deliver excellent customer service to residents

**Building Maintenance**
- Carry out Health and Safety checks
- Ensure an accurate log is maintained for any visitors or deliveries
- Carry out daily inspections of development
- Carry out regular floor walks and security checks of the building and reporting and logging any details as required.

**Administration**
- Log any repair issues onto the system
- Support the pre-move-in administration processes to drive new business conversion
- Support residents with any maintenance queries
- Network and regularly interact with customers to build customer relations
- Work closely with other teams within the business to achieve targets

If you feel this is the right role for you, then please do submit your CV today

**Job Type**: Permanent

**Salary**: Up to £30,000.00 per year

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Work Location: In person


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