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Customer Service Assistant

4 months ago

Coventry, United Kingdom Tenpin Full time

**Join our team in our fantastic newly refurbished site**

TENPIN IS NOT JUST ABOUT BOWLING...

We are all things entertainment We've got Arcade Machines, Pool Tables, Cocktails, Pizza's and Burgers Oh and not to forget our Karaoke rooms... Whether your favourite tune is Kanye or SClub 7 you can sing your heart out all night with us

A career at Tenpin is like no other. Build Your Future. The opportunities are endless, and the benefits are pretty cool too.

As a Team Member for Tenpin, your goal is to make sure our Customers have an** EPIC** experience when they visit us

Whether you are pulling a pint at the bar, checking customers in at reception, serving them on the lane or hosting a party (How about a quick song on the karaoke to get the party started?) A career at Tenpin is just as fun as it sounds.

We take training seriously. That is why you will be trained in all areas of the business. We work hard to ensure your role has variety as well as meaning that the business has the most practical operation.

**What we need from you?**

**General**
- To greet customers in a friendly and courteous manner
- Be a point of contact for any customer questions or concerns, reacting to and resolving as quickly as possible
- To be familiar with all products within all areas of the centre and to have full knowledge of all current promotions
- To constantly be alert to all sales opportunities and actively seek to offer products and services available to meet customer needs
- To strive to constantly achieve operating standards
- To host and entertain individuals and parties to a high standard of service
- To participate fully with birthday parties and any other amenities within the centre where needed
- To ensure that all customers use correct safety procedures whilst using the facilities
- To ensure that the lanes area is always clean and tidy
- To ensure that the arcade machines and machine areas are kept clean and tidy
- To support with general cleaning tasks where required
- To report and escalate any general repairs and maintenance to the management team

**Reception**
- To be able to competently operate Reception, including the booking systems, tills and PDQ devices

**Food**
- To ensure that you are fully aware of Food Hygiene regulations and work in a clean and safe manner to minimise the risk to customers and colleagues
- To ensure that all areas where food and drink is prepared are kept clean and tidy
- To cook and prepare food in line with Company specifications and requirements
- Ensure used food trays are collected from around the site when finished and clean tables where required

**Bar**
- To have full knowledge of all drinks and prices
- To ensure that you are fully aware of the Weights & Measures Act and all Liquor & Licensing Laws
- To ensure that the bar area is always clean and tidy
- To serve on the bar, including making and pouring drinks and processing the transitions on the till system
- Ensure empty glasses are regularly collected and returned to the bar

**Personal Standards**
- To attend and participate fully in all team meetings as requested by the Management Team
- To attend and participate in all training sessions as requested by the Management Team
- To take personal ownership for the achievement of all objectives as agreed at the annual appraisal and / or feedback from meetings
- To ensure personal appearance, uniform and behaviour is always to company standard
- To ensure that all possible steps are taken to minimise or prevent loss or damage to company property or assets, including information
- To ensure fair and equal treatment to all individuals in line with legislation and company policy
- To lead by example and encourage all colleagues to participate and work together
- To carry out any additional tasks, as requested by member of the Management Team or above
- To complete all Company training to the required standards and in a timely manner

**Key skills**:

- Full of determination, enthusiasm and patience with the ability to organise and multi-task
- To strive to achieve a “nothing is too much trouble” attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- A strong team player
- N.B. This Job Description sets out current duties and expectations of the post that may vary from time to time without changing the general character of the post._

**Leave no pin standing... BENEFITS**
- Tenpin Treats - Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
- Wagestream - constant access to your earnings
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards

This is Tenpin. W