Technical Solutions Consultant

5 days ago

Reading, United Kingdom BDO Full time

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

Our clients are Britain’s economic engine - ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and the owners and management teams that lead them.

We’ll broaden your horizons

The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don’t just advise on their specific business challenges, they open doors for other teams to provide our firm’s wider service offering. To succeed in this agile environment, you’ll need to demonstrate excellent problem-solving skills and initiative. In return, you’ll have the opportunity for progression, and the chance to develop in one of the industry’s most exciting and varied roles.

We’ll help you succeed

You’ll will:

- Lead a small team to effectively manage cases, adhere to processes and procedures by prioritisation.
- Motivate and foster creativity, communication and team working.
- Contribute to and encourage knowledge documentation and sharing in the Support team with resolution of calls.
- Responsible for third-line support tasks and act as a point of contact for escalations on software supported by the team.
- Take an active role in improving and automating manual processes by carrying out reviews of existing processes and suggesting alternatives.
- Participate in the development of systems by recommending, implementing, and administer methods and procedures to enhance operations.
- Design, configure, test and deploy new software functionalities including bug fixes, reports and dashboards as per requirements
- Maintain a level of knowledge on new technologies sufficient to understand their applicability to our client base and to implement and support them, if appropriate
- Communicate with the software developers and engineers to address any issues in program logic.
- Responsible for software integration projects between systems including specification, design and testing, ensuring they meet business requirements and goals.
- Responsible for data flows via import and export including setting up of new clients in systems along with data manipulation and analysis.
- Write and review specifications on changes to the software and for new functionality.
- Participate in client’s calls and be first point of contact for the technical aspect of those projects.

Technical requirements:

- Current Salesforce Administrator and Salesforce Advanced Administrator certification (essential), Salesforce Certified Platform App Builder (desirable)
- Jitterbit Studio & Harmony (desirable)
- Good understanding of payroll and payroll cycles (desirable)
- MS Office skills must be competent overall
- MS Excel must be able to analyse, manipulate and check large amounts of data quickly using in-built tools such as copy/paste values, text to column, filtering, sorting, lookups, conditional formatting, tables, pivot tables (essential)
- Experienced in understand file structures including CSV, flat and XML files (essential)
- Experience of import/export of data into systems to carry out such work (essential)
- Hands on knowledge of databases including MS Access, SQL and/or Oracle (desirable)
- Previous experience writing requirement specifications (essential)
- Automation tool knowledge (desirable)
- Experience of supporting software systems either on premise or cloud systems (desirable)
- Knowledge of scripting or other software development experience (desirable)
- Proven people and issue management, team leadership and organisation

You will be:

- Experienced as a Salesforce Administrator configurating custom Salesforce systems with digital experiences, multiple profiles, permission sets and roles for external users. Knowledge of API integration with SQL along with the ability to create custom fields, objects, workflows and public sharing.
- Quick to learn new software and processes to carry out testing, working with mínimal instruction.
- Able to work on their own initiative and as part of a team carrying out tasks whilst showing attention to detail.
- In touch with technology developments and an interest in learning new things.
- Capable of problem solving with analytical and research skills.
- Ability to work in a pressurised fast-moving environment, helping troubleshoot issues quickly and effectively.
- Experienced at integration and software implementation for a minimum of three to five years.
- A good

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