Customer Service Advisor

3 weeks ago

Glasgow, United Kingdom Capita Full time

**Start Date: Monday 4th March 2023**

**Location: SkyPark Finnieston Square, Glasgow. Hybrid working contract. Training office based, then both home working and office working options available. Pattern of office/home working will be discussed at interview stage. Office is located at SkyPark Finnieston Square, Glasgow.**

**Salary: £24,000**

Are you interested in joining a high-performing team, working for a large, successful business creating an excellent level of customer service for major house-hold brands working as a Customer Service Advisor?

We are seeking full-time Customer Service Advisors to be part of our vibrant team. The job primarily involves answering calls from policyholders, financial advisors and other professionals who require information about our client’s policies. Where needed, you could also be completing administration work.

Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

**In return to your commitment and hard work we offer an annual salary of £24,000. The role will be offered as a permanent contract.**

**Hours: 40 Hours a week Monday - Friday 8am - 6pm.**

**What you will do**:

- Answer inbound calls from customers regarding their life and pension policy.
- Complete administration work from the call within service standards
- Ensure customer records are accurately maintained
- Communicate effectively both verbally and in writing
- Achieve targets to maintain productivity, quality and contractual service level agreements
- Manage own workload effectively and prioritise accordingly to meet targets
- Accurately complete any quality/productivity documentation required

**What we are looking for**:

- Previous experience in a customer service role
- A genuine passion for helping people
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload
- Someone who is punctual and reliable
- Minimum Grade C/National 4 in Maths and English

**Notes**

**What’s in it for you?**
- A competitive basic salary of £24,000
- 23 days holiday **(rising to 27)** plus bank holidays with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**About Capita Regulated Services**

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services

**Equal Opportunities**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Glasgow, G3 8ET

Expected start date: 04/03/2024

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