Graduate Policy Officer

5 months ago

Manchester, United Kingdom Great Places Housing Group Full time

Job Advert

Reporting to the Policy Manager, the role of Graduate Policy Officer is a varied and interesting position with a range of responsibilities. In order to ensure we are fair and accountable, the Graduate Policy Officer will help to provide assurance that policy meets our standards for good governance. They will provide advice and guidance to leaders in the business on regulation changes, to ensure we are compliant and proactive.

We respect our customers and listen to their needs in order to provide excellent services. With this in mind, the Graduate Policy Officer will support working sessions with a variety of colleagues across the customer service directorate to ensure policy meets the needs of our diverse customer group. They will work collaboratively with others in the Customer Experience Team and services across Great Places to monitor, develop and embed new policy and help shape service delivery.

**What you’ll be doing, over time and with training and the supervision of experienced colleagues**
- Ensuring the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places
- Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity
- Developing an in-depth knowledge of the policy framework and ensure the customer is at the heart of policy at Great Places
- Maintaining accurate records for policy assurance
- Supporting policy reviews and help to embed new policy for colleagues and customers
- Working with our communication partner to communicate policy change
- Using data and evidence to support decision making, including information provided by the Customer Feedback Team and Housing Ombudsman
- Communicating with various teams across the business to support the policy process
- Horizon scanning for sector change and new national, or regional policy changes
- Treating customers and colleagues with respect and empathy

**What you’ll need**
- GCSE maths and English or equivalent at grade C/4 or above
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service
- Be able to demonstrate good knowledge of current issues facing the housing sector
- Excellent written and verbal communication skills
- A willingness to build good rapport with teams across the business to resolve issues
- Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
- Keen eye for detail and good organisational skills
- Demonstrate professional curiosity
- Eagerness undertake training and development
- Positive and constructive approach to work and colleagues
- Commitment to completing all parts of the training programme
- Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy

  • Graduate Sales Account Manager

    4 weeks ago

    Manchester, United Kingdom Graduate Links Full time

    Unlock Your Sales PotentialAs a Graduate Sales Account Manager at Graduate Links, you will be responsible for nurturing relationships with existing clients, conducting service reviews, and ensuring client satisfaction.This is a fantastic opportunity to build on your office-based sales or customer service experience and take your career to the next level.You...

  • Graduate Sales Account Manager

    4 weeks ago

    Manchester, United Kingdom Graduate Links Full time

    Unlock Your Sales PotentialAs a Graduate Sales Account Manager at Graduate Links, you will be responsible for nurturing relationships with existing clients, conducting service reviews, and ensuring client satisfaction.This is a fantastic opportunity to build on your office-based sales or customer service experience and take your career to the next level.You...

  • Graduate Sales Account Manager

    4 weeks ago

    Manchester, United Kingdom Graduate Links Full time

    Unlock Your Sales PotentialAs a Graduate Sales Account Manager at Graduate Links, you will be responsible for nurturing relationships with existing clients, conducting service reviews, and ensuring client satisfaction.This is a fantastic opportunity to build on your office-based sales or customer service experience and take your career to the next level.You...

  • Graduate Sales Account Manager

    4 weeks ago

    Manchester, United Kingdom Graduate Links Full time

    Unlock Your Sales PotentialAs a Graduate Sales Account Manager at Graduate Links, you will be responsible for nurturing relationships with existing clients, conducting service reviews, and ensuring client satisfaction.This is a fantastic opportunity to build on your office-based sales or customer service experience and take your career to the next level.You...

  • Graduate Property Rotational Scheme

    5 months ago

    Manchester, United Kingdom Graduate Recruitment Bureau Full time

    **Company Overview**: A fast growing niche property company are looking for two graduates to join an exciting rotational scheme that exposes them to different areas of property management. Operating in most major cities across the UK, they provide high end accommodation for university students. **Graduate Property Rotational Scheme - £25-26K -...

  • Graduate Business Development Representative

    2 months ago

    Manchester, United Kingdom Celsius Graduate Recruitment Full time

    Graduate Sales Development Representative – Legal AI Software Solutions£25k basic salary + generous uncapped commission giving minimum first year £35KPlus - Perks with Panache! * 26 days holiday * 10 wellbeing days * £400 annual wellbeing fund * Quarterly lunches * Monthly competitions with incentive prizes * Massages * Free breakfast * Treehouse in the...

  • Graduate Sales Development Professional

    5 days ago

    Manchester, United Kingdom Celsius Graduate Recruitment Limited Full time

    Graduate Sales Development OpportunityWe are working with an ambitious legal software solutions start-up in Manchester City Centre who are leading the way in their highly sought-after market. Our client's product is a game-changing Contract Lifecycle Management (CLM) solution platform, which uses AI learning, data points, scoring systems and sophisticated...

  • Graduate Sales Development Representative

    1 day ago

    Manchester, United Kingdom CELSIUS GRADUATE RECRUITMENT LTD Full time

    Graduate Sales Development Representative – Legal AI Software Solutions £30k basic salary, generous uncapped bonus with minimum first year £10k OTE Working exclusively to UK and US markets Legal Tech scale-up, amazing trendy offices in Manchester city centre Potential opportunity to work in Boston US office! Unlock Your Potential! Exciting Opportunity in...

  • Policy & Strategy Officer

    5 months ago

    Manchester, United Kingdom Walters People Full time

    Main Responsibilities of the Policy & Strategy Officer: - Provide professional support in the development and delivery of strategic plans and its associated policy positions - Provide strategic and policy advice internally, working closely with external partners and stakeholders to support their strategic thinking and policy planning - Build strong...

  • Graduate Sales Professional

    2 months ago

    Greater Manchester, United Kingdom CELSIUS GRADUATE RECRUITMENT LTD Full time

    Revolutionize Your Career with Celsius Graduate Recruitment Unlock a Senior Role in 9-12 Months As a Sales Development Representative, you will play a pivotal role in expanding our client's brand presence in the US market. You will forge a new business pipeline in your assigned territory and make a significant impact on an international scale. Key...

  • Graduate Sales Professional

    2 months ago

    Greater Manchester, United Kingdom CELSIUS GRADUATE RECRUITMENT LTD Full time

    Revolutionize Your Career with Celsius Graduate Recruitment Unlock a Senior Role in 9-12 Months As a Sales Development Representative, you will play a pivotal role in expanding our client's brand presence in the US market. You will forge a new business pipeline in your assigned territory and make a significant impact on an international scale. Key...

  • Press and Policy Officer

    7 months ago

    Manchester, United Kingdom lga Full time

    **ADCS Policy and Press Officer** As a Policy and Press Officer at the Association of Directors of Children’s Services (ADCS), you’ll be a vital member of a small team who work at a national level with ADCS members in councils right across England, government officials and other key partners e.g. the Local Government Association. You’ll enjoy...

  • Sales Account Manager

    3 weeks ago

    Manchester, United Kingdom Graduate Links Full time

    Unlock your sales potential in a dynamic team environment!As a Sales Account Manager at Graduate Links, you will be responsible for nurturing relationships with existing clients, conducting service reviews, and ensuring their satisfaction.Based in Manchester City Centre, you will work closely with a new team of Sales Account Managers to shape the team's...

  • Business Development Representative

    4 weeks ago

    Manchester, United Kingdom Celsius Graduate Recruitment Full time

    Unlock Your Potential in a Revolutionary Legal Tech CompanyAre you a driven and ambitious graduate looking to accelerate your career in sales? Do you want to be part of a game-changing journey with a top 3 global AI-led legal tech software organisation?We're seeking sales-focussed, resilient, and ambitious graduates to join our client's dynamic sales team in...

  • Policy and Campaigns Officer

    5 months ago

    Manchester, United Kingdom The Pankhurst Trust (Incorporating Manchester Women's Aid) Full time

    Dear Idea makers, Boundary Pushers, Problem Solvers, and Forward Thinkers! Are you looking for a rewarding role where every day is different? The Pankhurst Trust brings together Manchester Women’s Aid and the Pankhurst Centre. We work together to ensure the story of the women who won the vote continues to inspire us all, and to ensure that those suffering...

  • Senior Finance

    5 months ago

    Manchester, United Kingdom Together Trust Full time

    **Senior Finance & Policy Officer** **Location **Openshaw **Hours **Permanent,37.5 hours per week **Salary **£30,986.00 - 2 yearly salary increments - 27 days annual leave, rising to 30 after 5 years and 33 after 10 years, plus bank holidays - Occupational sick pay and family friendly policies including enhanced maternity - Flexible working...

  • Policy & Strategy Officer - Manchester

    1 week ago

    Manchester, United Kingdom CV-Library Full time

    Policy & Strategy Officer - Manchester Location: Manchester Salary: £45,000 - £50,0000 Per Annum Fixed Term Contact: Full time, maternity leave cover (until end of February 2026) Hybrid working 2-3 days per week in the office and 2-3 days per week at home. Role Overview and Responsibilities: The Resolute Group is working in partnership...

  • Business Development Representative

    2 months ago

    Manchester, United Kingdom Celsius Graduate Recruitment Full time

    Unlock Your Potential in AI-Powered SalesAre you a driven and ambitious graduate looking to kickstart your career in sales? Do you have a passion for innovative technologies and a desire to make a real impact in the industry?We're seeking a talented Sales Development Representative to join our client's dynamic sales team in Manchester City Centre. As a key...

  • Business Development Representative

    2 months ago

    Manchester, United Kingdom Celsius Graduate Recruitment Full time

    Unlock Your Potential in AI-Powered SalesAre you a driven and ambitious graduate looking to kickstart your career in sales? Do you have a passion for innovative technologies and a desire to make a real impact in the industry?We're seeking a talented Sales Development Representative to join our client's dynamic sales team in Manchester City Centre. As a key...

  • Business Development Representative

    2 months ago

    Manchester, United Kingdom Celsius Graduate Recruitment Full time

    Unlock Your Potential in AI-Powered SalesAt Celsius Graduate Recruitment, we're on the lookout for ambitious graduates to join our client's dynamic sales team as a Graduate Business Development Representative. This is an exceptional opportunity to accelerate your career and make a significant impact in the lucrative US market.About the Role:Contribute to the...