Retail Sales Advisor

5 months ago

Edinburgh, United Kingdom Nisbets PLC Full time

**About The Role**:
**Keyholder**

In order to fully support the growth we have planned we need to recruit a Keyholder to support the Store Manager. In this role you will have an opportunity to gain a wider commercial awareness and understanding around how Nisbets operates and delivers market leading products all over the world. Joining the team at Nisbets you will be supported and guided in your career progression and will receive ongoing training to help you realise your goals.

**What will I be doing as a Keyholder?**
- ** **Responsible for Opening and Closing of the store in a manager’s absence.
- Assist the store manager in colleague management, including, return to works, 121s, regular feedback, note taking & Rota planning at the store manager request, in line with company policies and procedures.
- Delivers great customer service in line with Nisbets expectations, ensuring all of the customer's needs are met through assisting with technical Servies or general queries.
- Builds relationships with the customers to gain trust and provide a successful customer experience to gain customer retention through repeat spend.
- Ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Outreach, Sales-i, ATV to maximizing profitability of the store
- Assist the Management team with the delivery of the store outreach plan which may include but is not limited to, outbound sales calls, visiting customers and organising meetings and events in store.
- Undertake general shop floor duties, including stock replenishment, processing deliveries and Visual Merchandising
- Accurately actions all stock management processes in line with the schedule set by management.
- Adhere to the cash handling policy and follows store security procedures at all times.
- Maintains the customer database with the capture of new customers and general maintenance of existing accounts, in line with GDPR.
- Inspiring, motivating and coaching a team to deliver first-class customer service using the Recipe sales framework.
- In the store manager’s absence ensure all area manager communications are attended & briefed to colleagues including weekly area calls, mid-week updates and leading area manager store visits.
- Ensure all complaints are handled accordingly in line with Nisbets Behaviours and Values.
- Maintain a safe environment in the shop for customers, visitors and colleagues by ensuring consistency and compliance of all operating procedures in store including health & safety and people management.
- Live and deliver to all Nisbets Values and Behaviors

***

**What can I expect from working as a Keyholder?**
- Competitive base salary of £26,208.
- Performance related bonus paid quarterly which can typically add £1500 onto your annual salary (pro rata for part time)
- 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment of £100.
- Christmas Gift £100
- Ongoing training and support, in store and through our learning management platform
- Excellent Opportunities for Career development, in Retail or the wider business
- Access to hundreds of high street discounts
- Staff Discount applicable to all products and up 60% on own brand products
- Employee Assist programme with access to 24-hour counselling

**About You**:
**What are we looking for in a Keyholder?**
- Someone who has a passion for going above and beyond and making all customers visits a memorable one
- A great work ethic and are driven to work hard and contribute to the store’s success.
- Good Retail experience - having worked in a store environment and able to demonstrate the use of product knowledge to encourage sales
- Computer-literate (MS Office) experience of using computers to place quotes and orders and check web for product detail
- Visual Merchandising skills and a sound understanding of product placement
- An interest in catering or cooking would be an advantage - an understanding of the items required in the cooking process and a basic knowledge of the terminology and usage would be a bonus

**About Us**:
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today - it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.

We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.

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