Operations Manager
4 days ago
Reed business support have partnered with retailer who are looking for a service operations manager for their service centre.
The service operations manager will be responsible for the management of various departments within the after sales function. They will also be responsible for delivering and driving continuous improvement and higher performance throughout the departments.
**Day to day duties of the service operations manager**:
- Establish and communicate department plans and communicate short term objectives and goals
- Plan workflow within the departments to meet and maintain achievement of monthly production targets and delivery against service lead times.
- Identify opportunities for continuous improvement to improve quality, efficiency and performance through appropriate business improvement tools and techniques.
- Conduct regular reviews of business improvement plans with Department Managers and provide feedback and recommendations to the Head of After Sales.
- Sets monthly KPIs to achieve operational plan.
- Comply and conduct quarterly review of performance against department plans with department managers
- Identify issues and opportunities for improvement in relation to the ERP system
- Conduct quarterly reviews and manage performance through personal development plans
- Keep under review standing operating procedures
- 5+ years in a relevant leadership/management role
- Experienced in managing multiple projects and teams
- Recognised professional qualification
- Experience using ERP systems is essential
- Degree
- Must have drive, assertion and the ability to communicate with others in a logical manner.
- A friendly approach and the ability to influence and persuade others are important to the function.
- Focuses and pushes both self and others if required to achieve targets, budgets and results despite any opposition or antagonism on route.
- Communicates with ease and motivates them to seek opportunities and achieve high standards.
- Smooths relationships when difficult circumstances prevail and develops a culture of trust both within and outside the team.
- Seeks ways of perfecting things, raising standards, reducing errors and overcoming omissions.
- Is alert to changing situations, shows flexibility in approach, adaptability in difficult circumstances
**Extras**:
- Salary up to £45000- £50000 depending on experience
- Monday to Friday - 9am
- 5pm
- Discretionary Bonus
- Life Assurance x 4 salary
- 28 days holiday plus bank holidays
- On-site parking
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