Quality Associate

3 weeks ago


Cheltenham, United Kingdom Oriel Collections Full time

**Quality Associate - 25 hours per week, Monday to Friday**

Do you have a working knowledge of FCA regulations, TCF and a good ear/eye for detail?

If so, we here at Oriel Collections would like to talk to you about becoming our new fixed term Part Time Quality Associate until August 2025.

Your main focuses will be electronic and written channel quality and upkeep and management of our Consumer Duty Monitoring Programme under the guidance of our Head of Company Standards. Part of the role will also involve delivering feedback and coaching so confidence in your knowledge and experience of FCA regulations is essential.

We’re looking for a self-starter who is able to spend long periods auditing contacts, so you will need to be able to keep focus but the ability to multitask without losing sight of regulatory and client deadlines is essential. An ability to tactfully guide internal stakeholders through opportunities for improvement you identify in their areas of responsibility will be vital.

A positive attitude to taking on any of the team’s varied tasks from day one is a must and the ‘close enough isn’t good enough’ philosophy should be close to your heart.

Key Attributes include
- Previous experience in a FCA regulated environment needed
- Experience in Quality Assurance or Quality Management advantageous
- High level of accuracy and attention to detail
- An ability to help develop best practice by calibrating our monitoring standards with those of our clients
- The ability to drive a high quality culture of continuous improvement
- Time management and multitasking essential
- Prioritise own workload
In exchange, we offer a competitive package of benefits and a Cheltenham location.

**Job Types**: Permanent, Full-time

**Salary**: £25,000.00 per year pro rata (25 hours per week, Mon - Fri)

**Job Types**: Part-time, Fixed term contract
Contract length: 14 months

Pay: £16,667.00 per year

Expected hours: 25 per week

**Benefits**:

- Casual dress
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Finance industry quality or complaints: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 01/07/2024



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