Senior Technical UX Writer

6 months ago


Edinburgh, United Kingdom Trustpilot Full time

**We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**:
At Trustpilot, we communicate with millions of consumers and businesses across the world each day. Our commitment to our users is reflected in our aim to craft UX copy that is clear, engaging and to the point, in order to guide them through our product.

To assist us on our way, we're looking for a Senior Tech UX Writer to join our UX team.

As a Senior Tech UX Writer, you'll spearhead content design for our business product. You'll enable businesses both big and small to learn from feedback, grow their brand, showcase their reputation, and utilize Trustpilot to the fullest.

As an integral part of the team, you'll collaborate closely with a fellow Senior UX Writer, as well as Product Designers and Researchers. Your colleagues know what you do and value your expertise. You'll provide your expert input to co-create innovative, data-driven, and informed experiences-all the while ensuring the Trustpilot voice is embedded in everything from titles to tooltips. You'll also work with other stakeholders in Product, Engineering, Legal, and Brand, to ensure UX copy balances user needs with other business goals.

**What you'll be doing**:

- Write technical specifications for API products
- Plan, write, and refine American English content for user flows across Trustpilot's business products
- Collaborate with a fellow Senior UX Writer and product teams to shape experiences, by creating useful content that assists users complete their tasks
- Work with Product Designers and Researchers to investigate problems. Invoke a sense of others' experiences and use data to inform content choices and solve them
- Use, uphold, and develop tone and voice content standards and design system. Understand how to use them and assist others in referencing them
- Be a strong voice for UX writing throughout the product development process, ensuring the copy is considered from start to finish
- Promote the UX writing perspective to showcase its value across Trustpilot (including discovery, workshops, deep dives, maintenance, etc.)
- Explore a range of options—from plain to playful—when drafting copy and articulate the trade-offs of each

**Who you are**:

- Bachelor's degree in Writing, English, UX Design, Information Architecture, HCI, Journalism, or a related field
- Proven experience writing content for web or mobile as a UX Writer, Content Designer, Content Strategist, or similar
- Experience in Technical Writing
- Advanced English language skills
- Familiarity with design and research tools-Figma, Miro, UserTesting, or similar.
- Experience guiding colleagues in UX writing best practices and establishing UX writing consistency
- Familiarity with research-informed content design

**What's in it for you**:

- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7 Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location complete with all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

**Still not sure?**

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you

LI-LP1

**About Trustpilot**:
At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh -- it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changi


  • Senior UX Writer

    5 months ago


    Edinburgh, United Kingdom Trustpilot Full time

    **We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: At Trustpilot, we communicate with millions of consumers and businesses across the world each day. Our commitment to...

  • UX Writer

    1 month ago


    Edinburgh, United Kingdom NatWest Full time

    Join us as a UX WriterWe’re looking for a UX Writer to create engaging content that delivers a great customer experience, reflecting our brand style and tone of voiceYou’ll be developing and delivering digital content across multiple channels to serve the needs of our users while supporting commercial objectivesIt’s an opportunity to build great...


  • Edinburgh, United Kingdom Amazon Development Centre (Scotland) Limited Full time

    6+ years of design experience - Have an available online portfolio The People Engagement Experience (PEX) is the cord across our People Engagement (PE) experiences made up of forward-thinking UX designers, researchers, writers and design technologists. PEX is revolutionizing the user experience for Amazonians across the globe. Our design work has a direct...

  • Technical Writer

    2 months ago


    Edinburgh, United Kingdom CV-Library Full time

    Job Title: Information & Technology Technical Writer Location: Edinburgh - 7 Exchange Crescent Contract: Fixed Term Contract (6 weeks) Work Model: Largely remote with some on-site collaboration My client, a reputed financial services firm providing insights and solutions to help investors and organizations make strategic decisions, is seeking a technical...

  • Technical Writer

    4 weeks ago


    Edinburgh, United Kingdom Randstad Technologies Recruitment Full time

    Job Title: Information & Technology Technical WriterLocation: Edinburgh - 7 Exchange CrescentContract: Fixed Term Contract (6 weeks)Work Model: Largely remote with some on-site collaborationMy client, a reputed financial services firm providing insights and solutions to help investors and organizations make strategic decisions, is seeking a technical writer....

  • Technical Writer

    4 weeks ago


    Edinburgh, United Kingdom Robert Half Full time

    Robert Half are excited to be working on an interim opportunity for our client based in Edinburgh. I am looking for a Technical Writer for an initial 5 week contract, hourly rate will vary depending on experience between £23 - £26PH. You will need previous experience translating complex technical concepts into user friendly documents, working closely with...

  • Technical Writer

    3 days ago


    Edinburgh, United Kingdom Sanderson Recruitment Full time

    Sanderson have been asked by our client to help the recruit an Technical Writer / Author to work on a hybrid basis from their central Edinburgh office.Working as part of a small team but across the wider business you will be providing content for both internal and external audiences.As part of the role you will be creating and updating content and managing...

  • Technical Writer

    6 months ago


    Edinburgh, United Kingdom Corero Full time

    **Technical Writer - Part-time** **About us** **The role** **Responsibilities**: - Produce high-quality, easy to use documentation appropriate for the intended audience in the form of release notes, user guides, online help and other forms of content, on schedule and to high quality. - Work closely with engineering, QA, product management and customer...

  • Senior Bid Writer

    7 months ago


    Edinburgh, United Kingdom Conrad Consulting Full time

    **(Permanent)**: **Edinburgh, Scotland**: **Senior Bid Writer** Bathgate, with Hybrid Working Options My client, a leading housing maintenance and construction provider, is seeking a dynamic and experienced Senior Bid Writer to join their team in Bathgate. With a commitment to excellence and innovation, they deliver high-quality solutions to our clients in...

  • Technical Writer

    17 hours ago


    Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

    Job Description Sanderson have been asked by our client to help the recruit an Technical Writer/Author to work on a hybrid basis from their central Edinburgh office. Working as part of a small team but across the wider business you will be providing content for both internal and external audiences. As part of the role you will be creating and updating...

  • Technical Writer

    15 hours ago


    City of Edinburgh, United Kingdom Sanderson Recruitment Full time

    Sanderson have been asked by our client to help the recruit an Technical Writer / Author to work on a hybrid basis from their central Edinburgh office.Working as part of a small team but across the wider business you will be providing content for both internal and external audiences.

  • Technical Writer

    15 hours ago


    City of Edinburgh, United Kingdom Sanderson Recruitment Full time

    Sanderson have been asked by our client to help the recruit an Technical Writer / Author to work on a hybrid basis from their central Edinburgh office.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Working as part of a small team but across the wider business you will be providing content for both...

  • Senior UX/UI Designer

    1 month ago


    Edinburgh, Edinburgh, United Kingdom VoucherCart Limited Full time

    We are seeking a highly skilled Senior UX/UI Designer to join our team at VoucherCart Limited. As a key member of our design team, you will be responsible for creating exceptional user experiences across our platform.Key Responsibilities:Investigate user experience design requirements for our full suite of new and existing digital assets.Produce high-quality...

  • Senior UX Researcher

    1 month ago


    Edinburgh, Edinburgh, United Kingdom Incentive Games Full time

    We're seeking a skilled Senior UX Researcher to join our team at Incentive Games. As a key member of our design team, you'll be responsible for leading the planning, implementation, and evaluation of all UX research and testing processes.Key responsibilities include:Recommending effective tools and strategies for UX research and testingRecruiting...

  • Technical Writer

    2 months ago


    Edinburgh, United Kingdom Robert Half Full time

    Robert Half are excited to be working on an interim opportunity for our client based in Edinburgh.I am looking for a Technical Writer for an initial 5 week contract, hourly rate will vary depending on experience between £23 - £26PH.You will need previous experience translating complex technical concepts into user friendly documents, working closely with...

  • UX Designer

    6 months ago


    Edinburgh, United Kingdom Visit Scotland Full time

    **UX Designer** **-** **(**2400001A**)** **Description** WHAT DOES THE TEAM DO? Digital Delivery is one of four departments reporting to the Director of Marketing & Digital. The department is responsible for leading VisitScotland’s digital channels and marketing activities which are integral to the success of the Directorate’s activities. The...


  • Edinburgh, United Kingdom accelerate agency UK Full time

    accelerate agency is searching for a **highly skilled and detail-oriented Technical Content Writer **to join our growing team. We are looking for skilled copywriters, confident in writing about technical topics related to ecommerce & SaaS. Topics include; Enterprise Architecture, LLM, MLops, Generative AI, and Data Warehousing. **We compensate our technical...

  • Technical Writer

    7 months ago


    Edinburgh, United Kingdom Cyberhawk Full time

    **Remote or Hybrid (Edinburgh HQ)** Cyberhawk are looking for a Technical Writer / Author who wants to make a big impact, have autonomy and responsibility in a flexible company who value their employees. We use drones and software to keep people out of danger and reduce the carbon footprint of our energy and large capital project clients. **The...

  • Senior UX Designer

    8 months ago


    Edinburgh, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Senior UX Designer - We'll look to you to be a passionate...


  • Edinburgh, Edinburgh, United Kingdom Amazon Development Centre (Scotland) Limited Full time

    Design Systems UX Designer Role    As a UX Designer on the employee-facing design systems team at Amazon Development Centre (Scotland) Limited, you will lead design initiatives, including Figma component, pattern, and style libraries. You will collaborate with designers and engineers across multiple organizations to create implementation strategies and...