Senior Technical UX Writer

5 months ago

Edinburgh, United Kingdom Trustpilot Full time

**We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**:
At Trustpilot, we communicate with millions of consumers and businesses across the world each day. Our commitment to our users is reflected in our aim to craft UX copy that is clear, engaging and to the point, in order to guide them through our product.

To assist us on our way, we're looking for a Senior Tech UX Writer to join our UX team.

As a Senior Tech UX Writer, you'll spearhead content design for our business product. You'll enable businesses both big and small to learn from feedback, grow their brand, showcase their reputation, and utilize Trustpilot to the fullest.

As an integral part of the team, you'll collaborate closely with a fellow Senior UX Writer, as well as Product Designers and Researchers. Your colleagues know what you do and value your expertise. You'll provide your expert input to co-create innovative, data-driven, and informed experiences-all the while ensuring the Trustpilot voice is embedded in everything from titles to tooltips. You'll also work with other stakeholders in Product, Engineering, Legal, and Brand, to ensure UX copy balances user needs with other business goals.

**What you'll be doing**:

- Write technical specifications for API products
- Plan, write, and refine American English content for user flows across Trustpilot's business products
- Collaborate with a fellow Senior UX Writer and product teams to shape experiences, by creating useful content that assists users complete their tasks
- Work with Product Designers and Researchers to investigate problems. Invoke a sense of others' experiences and use data to inform content choices and solve them
- Use, uphold, and develop tone and voice content standards and design system. Understand how to use them and assist others in referencing them
- Be a strong voice for UX writing throughout the product development process, ensuring the copy is considered from start to finish
- Promote the UX writing perspective to showcase its value across Trustpilot (including discovery, workshops, deep dives, maintenance, etc.)
- Explore a range of options—from plain to playful—when drafting copy and articulate the trade-offs of each

**Who you are**:

- Bachelor's degree in Writing, English, UX Design, Information Architecture, HCI, Journalism, or a related field
- Proven experience writing content for web or mobile as a UX Writer, Content Designer, Content Strategist, or similar
- Experience in Technical Writing
- Advanced English language skills
- Familiarity with design and research tools-Figma, Miro, UserTesting, or similar.
- Experience guiding colleagues in UX writing best practices and establishing UX writing consistency
- Familiarity with research-informed content design

**What's in it for you**:

- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7 Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location complete with all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

**Still not sure?**

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you

LI-LP1

**About Trustpilot**:
At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh -- it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changi

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