Returns Team Coordinator

2 weeks ago


Birmingham, United Kingdom Davies Group Full time

Davies Group are looking to recruit a Returns Team Coordinator to work within our Vehicle Replacement Group team in Solihull, Birmingham. We are looking for someone who’s a real team player and will get stuck straight in with confidence, we also would love someone that is happy to do over time as this will be needed from time to time.

At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

**What will your day look like**:

- To ensure priority off hires are actioned first to the profit of the business.
- Process the Off-hire of vehicles with suppliers as per internal procedures and SLA’s.
- Contact Referrers in instances where customer either wants to retain the vehicle or refuses to return the hire vehicle.
- Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned iaw company policy and suppliers SLA’s.
- Process off-hires using the company’s preferred supply chain via the in-house system.
- Process delivery of the hire vehicle using the company’s in-house system.
- Comply to all technical and regulatory processes and procedures.
- Complete Supplier Reports iaw appropriate SLA’s.
- Answering telephone calls appropriately and efficiently.
- Report to be completed to deadline set.

**Abilities And Knowledge**:

- Previous experience in a busy administration and customer services role.
- Proactive in solving problems and organising own workload.
- A quick learner with a natural ability to understand processes and technical information.
- A background in an insurance or credit hire business would be an advantage or desirable.
- A good overall ability with technology including Microsoft office packages
- A good standard of education
- Good communication skills
- Good customer service.
- Computer literate


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