Telesales Manager
2 weeks ago
**TRC Group have recently partnered with a leading household brand and are looking for a Telesales Manger based in Brentwood, CM14**
**This role is for Maternity Cover**
**Salary**:
£32,000 basic / £42,000 OTE
**Shift Pattern**:
Monday to Friday
Day Shift
**Location**:
Brentwood, CM14
**The Role**:
- Maximise profit and meet sales targets, monitoring KPI’s and objectives for the Tele Sales team.
- Setting Monthly incentives and ability to motivate, Team Leaders and Sales Advisors, to strive towards continuous improvement on performance.
- Use customer feedback and sales reports to manage and assist the team with making commercial decisions when selling.
- Plan and produce staff rotas to ensure exceptional customer service is delivered and resourcing levels are appropriate, ensuring no calls are lost.
- Monitor all performance metrics daily, weekly & monthly
- Feedback performance data to Team leaders and advisors.
- Act upon performance data to make improvements to the department
- Using performance data create and deliver coaching to Team Leaders & advisors to ensure continuous improvement.
**About TRC Group
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