Veterinary Receptionist

6 months ago

Cambridge, United Kingdom Village Vet Longstanton Full time

**Job Title**:Veterinary Receptionist

**Salary**:£11.56 per hour

**Location**: Village Vet, Longstanton

**Job Type**:Permanent, Part-time

**Hours**: 17.33 per week

**Shifts**:Wednesday and Thursday 13:00- 19:00, Weekend rota 8.30am to 12.30pm on Saturday (1 in 3)

**Village Vet has a great opportunity for a Veterinary Receptionist** to join their fantastic front-of-house team**

We're looking for friendly individuals who love providing exceptional customer service and have a real passion for animal care

**Your role and responsibilities**
- Manage and deal with appointment bookings in a professional and efficient manner
- Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
- Support the business with a range of administrative duties
- Show awareness of financial control within the practice and follow up with clients for outstanding payments
- Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
- Ensure that a high standard of client care is maintained at all times within the team
- Work closely with your veterinary team and neighbouring branches
- Maintain accurate stock rotation/replenishment, thereby avoiding products going out of date.
- Assist with the management of the pharmacy, including unpacking orders, stock rotation and environmental temperatures
- Serving customers and taking payments, advising customers on products and services
- Banking duties.

**Personal Specification**
- Previous Customer facing experience
- Strong administration and organisation skills
- Confident using the telephone
- Reception or Client Care experience preferred
- Cash handling and till operation
- IT skills - confident in the use of Word, Excel and Outlook as a minimum

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About Us**

We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

Village Vet Longstanton is a busy, friendly veterinary practice with a personal feel and strong community connections. We pride ourselves on the service provided to our loyal clients.

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