P58 OTC Support Operator

3 weeks ago


Camberley, United Kingdom Siemens Healthineers Full time

Job Summary

Rolling P58 support contract to offer ownership in CS tasks during the P58 project from Initiation, all the way through to Go-live, when support will be offered, all specifically focusing on MS call closure. Analyse aging data, find missed opportunities, close old calls, implement digitalisation and changes. Support in the final preparation and be available for UAT testing & scripting around Go-live and ‘’hyper-care’’ support for afterwards.

Temporary contract to start ASAP, 12 hours per week maximum.

Job Responsibilities/Tasks
- Run reports to find calls on ATCO status but not closed, 2 years old or more
- Identify ATCO calls, 2 years or less, analyse and define actions
- Support in Housekeeping of all data, working against the threshold & targets to get all calls closed
- Run report to identify all open DNRs & Sales orders for closure
- Identify opportunities to mass close. Manually investigate & action the exceptions
- Execution of invoicing. ATOS ticket logging, escalation to line manager.
- Identify opens calls on NOPR, analyse by age. Request closure of those older than 2 years, be ready for the newer ones to come through.
- Support in creating documentation
- End user training & knowledge sharing
- UAT preparation, testing & execution ahead of Go-live
- After go-live, offer ‘’hyper-care’’ and further testing if required.

Job Attributes/Skills
- Attend CS related P58 project meetings for data cleansing
- Close calls in a timely manner in line with P58 timeline & targets.
- Invoice calls on a timely manner, support in optimising the cash flow
- Monitor the costs before or after threshold. Liaise with Finance to decrease financial risk.

**Organization**: Siemens Healthineers

**Company**: Siemens Healthcare Limited

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time


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