Drivers Assistant

4 months ago

StokeonTrent, United Kingdom Inter City Logistics Ltd Full time

Drivers Assistant (Stoke Based)

Intercity Logistics are a specialist haulage company that provide a first-class secure service to the banking, government & infrastructure sectors, the role will include delivering and installing high valued items. They are seeking an enthusiastic and customer driven Drivers Assistant, a Drivers Assistant is a key role in assisting a delivery driver in deliveries, providing a prompt and professional service to customers.

As a driver's assistant, you will be responsible for helping the driver with loading and unloading goods, navigating the route, and ensuring the safety and satisfaction of the customers. To be a successful driver's assistant, you should have excellent communication skills, a positive attitude, and a willingness to learn.

You should also be able to work independently and as part of a team and handle physical tasks such as lifting and carrying heavy items.

Requirements & Responsibilities:

- CRB Checks & SC clearance (All staff).
- Stair-walker deliveries, (training provided)
- Safely use Pump Trucks (training provided)
- Safely use Sack Barrows (training provided)
- Pallet and trolley deliveries.
- Unbox and remove packaging, and placement to desk (when requested).
- Printer Installation - Plug and Play following basic script (training provided).
- PDA used on all deliveries for capture of POC/POD.
- Manual Handling, carrying stock upstairs. (risk assessments & method statements are available)
- Required to load vehicles and using the bars and straps provided, to secure the load for safe transport.
- Required to ensure the vehicle loads are complete in accordance with driver manifests and safely secured in the vehicle.
- Required to help the driver reverse, ensuring members of the public are not walking behind the vehicle.
- Communicate potential late deliveries.
- To liaise with the customer and report back to the Inter City Logistics operation centre if needed.
- Telephoning customers to confirm delivery times.
- Planning routes, navigating, and advising the driver about diversions.
- Health and Safety processes to be followed at all times.
- An understanding of the importance of customer service is essential, there is a lot of customer contact.
- Act as an ambassador for the company, providing high standard of customer care and being polite at all times.

Skill Requirements:
Essential
- Fluent in English.
- Be able to work under pressure.
- Must have good communication skills.
- Be reliable, flexible, and hard working.
- DBS checks will be carried out.
- Employment References are essential.
- Great customer service skills.
- Excellent people skills.
- Clean, tidy & well organized.
- Well Presented.
- Be able to complete paperwork.
- Ability to work in a second man team efficiently.
- Great attention to detail.
- Copes well under pressure.
- Manual Handling experience.
- Assembly & Installation experience would be an advantage. E.g. Units for kitchens, office furniture, flat pack project work, instruction-based project work, plug and play, indoor outdoor furniture installation, electrical, gas engineering, building, scaffolding, and most engineering backgrounds.
- Able to lift and carry large goods comfortably across multiple terrains.
- CSCS card is not essential but desirable.

At Intercity we live by the below strong core values; our values reflect who we are and what we stand for
- Excellence: At every level and in every task, we are committed to be the best at what we do.

Integrity: We do the right things for the right reasons. Our colleagues and clients are relying on us to make the best possible decision, every time. We rely on each other in good times and bad. We communicate openly, with confidence in our collective abilities when the pressure is on.

Collaborative: We work as one team, collaboratively to help each other succeed and without hidden agendas. Attentive and caring of other situations and needs.

Proactive: Anticipating future situations to remain one step ahead. Engaging our can-do attitude to resolve potential issues before they become a reality.

Passion: We work diligently and with a passion that reflects our love of the industry.

**Benefits**:

- Company pension
- On-site parking
- Cycle to work Scheme (on basis of passing probation)

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: Stoke - Driving Assistant

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