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Deli Supervisor

4 months ago

Newcastle, United Kingdom Musgrave Wholesale Partners Full time

Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 15 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.

The Role

To manage the daily running of the full deli operation including, food to go, deli, hot food, and instore bakery. To lead and inspire your team, as well as role modelling positive behaviours to maximise sales, all whilst delivering excellent service to your customers.

Key Responsibilities:

- Prepare cook, and serve hot and cold meals, maximising sales, and profit through an excellent customer experience.
- Manage, co-ordinate and ensure compliance of stock.
- Seek out to understand and meet the needs of every customer, whilst engaging and inspiring your team to do the same.
- Manage and maintain standards in line with HACCP, food safety and Natasha’s Law for your area’s. Including completion of food safety paperwork and documentation.
- Plan and organise weekly & quarterly stock take and create and execute action plans on stock results accordingly.
- Ensure stock loss is minimised for your areas by ensuring correct portion control, weighing, labelling, and pricing are adhered to, as well as wastage guidelines in place.
- Deliver and maintain exceptionally high standards within your areas.
- Manage a team of colleagues; including conducting return to work interviews, colleague investigations and compliance with the Company's employment policies.
- Manage and train colleagues in your team whilst being hands on, to ensure that the right people, are in the right place, doing the right job to maximise customer satisfaction.
- Actively supporting the management team in ongoing initiatives that involve the local community and charity partners.
- Champion social media for your area to drive sales.
- Awareness of local competitor activity, suggesting new and innovative ideas to stay ahead of the competition.
- You may be required to cover store key holding, with appropriate training, as and when required as part of this role.

What’s in it for you?
- A competitive hourly rate
- Weekly pay
- Enhanced maternity pay, eligibility applies.
- Paternity pay, eligibility applies.
- Employee Assist Programme
- Wellbeing incentives
- Discount card for store shopping, for you and a nominated user.
- Learning and development opportunities for career progression.
- Company uniform
- As well as extra discounts on days out, cinema tickets and much more.

Role criteria

Essential
- At least 1 year's recent experience in a busy fast food, cafe, deli, food to go or hot counter environment
- GCSE Maths and English, Grade C or above (or equivalent) and or further education in related discipline e.g. NVQ in catering or higher
- Have a good working knowledge of food safety practices i.e., HACCP, scores on the doors and Natasha’s Law.
- Demonstrate communication & interpersonal skills
- Working knowledge of Microsoft Office packages

Desirable
- Intermediate Food Hygiene Certificate
- Experience of deli operations including bakery, delicatessen, provisions, and coffee.

**Musgrave is an equal opportunities employer.**

**Job Types**: Full-time, Permanent

Work Location: In person

Application deadline: 19/06/2024
Reference ID: Ref:15420