Head of Operations

2 months ago

Solihull, United Kingdom Solihull Healthcare Partnership Full time

**Job Title: Head of Operations**

**Reporting To: CEO**

**Salary: Band: G2/H1 (£45,513.00 to £51,811.50)**

**Hours: 37.5**

**1. Job Role / Purpose**:
The Head of Operations is a key leadership post within the Organisation and has responsibility to support the senior management team at Solihull Healthcare Partnership in the performance, delivery and development of all patient services and centralised departments.

The post holder will as required attend and represent the core services performance at contracting meetings with the commissioners. Together with the senior management team, the post holder is responsible for the day to-day leadership and management of the operations team and line management of designated individuals.

The Head of Operations will work closely with the SHP senior leadership team and SHP Board to ensure a culture of continuous quality improvement that builds on our areas of strength and development. The post holder will be responsible for leadership of the Operational workforce and planning within the department and will work closely with other Managers and clinicians to support organisation-wide objectives.

In addition to promoting excellent relationships within the Organisation, the post holder will effectively communicate with external partner agencies and commissioners to ensure the highest standards of representation of the Organisation.

The post holder will participate on the Management on call rota.

**2. Key Duties & Responsibilities**:
**Managing Service Delivery**
- Provide effective and visible leadership, direction and motivation as required to ensure that clinical and non-clinical operations meet planned targets, productivity standards, quality and risk requirements and patient satisfaction goals.
- Identify and deliver mitigation plans as required.
- Working closely with the heads of department and Clinical Services Delivery Manager, monitor, track delivery and performance of all service contracts, support rapid problem solving, identify learning, continuous improvement and ensure alignment of priorities with departmental objectives.
- To ensure business continuity plans are in place for all operational services
- To ensure that all Operational staff are skilled and competent to undertake the roles expected enabling the Organisation to provide a high quality, value for money patient care.
- Together with the Clinical Services Delivery Manager, support the mobilisation of new services, ensuring appropriate staffing resource to deliver the agreed service specification and key performance indicators.
- Ensure that the Organisation complies with all statutory and regulatory compliance and significantly contributes toward the CQC readiness programme in conjunction with the governance team.
- Working closely with the Clinical Service Delivery Managers, lead and develop existing and new operational contractual performance reporting requirements which meet the needs of the business and our patients and other key stakeholders.
- Review and ensure that all operational systems, including the telephone system, appointments system, messages, visits, results, prescribing systems, access, incoming mail, scanning, etc., function at an optimum level at all times.
- Lead, support and develop the delivery of Planned and Unplanned services and future at scale programmes without compromising safety and patient care.
- Reviewing and updating of relevant policies and procedures.
- Overseeing the administrative work streams, liaising with clinical and administrative staff.
- To produce regular reports to the SHP Board and operations subcommittee on the progress of projects in achieving their targets via KPI’s.

**Service Quality & Safety**
- Working closely alongside the Quality Team ensure the delivery of all quality and safety standards across the operational environment.
- Be familiar with and deliver allocated requirements of CQC standards and processes
- Take an active part in Health and Safety, incident management and provide support to the patient experience team when required.

**People and Resource Level Management**
- Compassionate leadership skills, be astute and have excellent interpersonal skills, which ensure you are able to empower and lead teams to deliver high quality patient care.
- Ensure that HR systems and processes are adhered to all times and work alongside our HR professionals as required.
- Working with the Clinical Services Delivery Manager, to ensure appropriate recruitment and retention plans are in place to meet the needs of the services - working alongside internal recruitment and HR professionals Ensure every member of staff adhere to all organisation policies and procedures and maintain required compliance levels
- Appraise and performance manage allocated staff members that directly report to this role and ensure that every member of staff within the department are apprised and performance managed accordingly.
- Develop, empower, and enable direct rep

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