Helpdesk/ppm Administrator

**Job Overview**:

- This role requires you to operate a professional and customer focussed Helpdesk/PPM function on the South Atlantic contract in the Falkland Islands, providing good communication and feedback to Line Management and end-users.

**Main Duties**

2. Ability to extract all relevant details and as much information as possible from the end-users to enable each Supervisor to allocate correct resources to respond to the job first time.

3. Enter all information relating to the call onto the Maximo system and issue a work docket to relevant Supervisors/departments in a timely manner.

4. Ensure all CIR's and Remedial faults, from Helpdesk and PPM tasks respectively, are raised and issued to relevant Supervisors/departments in a timely manner.

5. Produce the weekly Roll-on and issue to each Supervisor/department, along with the required attachments.

6. Enter all information from PPM/Helpdesk Dockets into Maximo upon completion in a timely manner, ensuring all fields are completed accurately, before being filed away.

7. Enter Labour Record hours for all Helpdesk/PPM work orders into Maximo.

8. Track Helpdesk and PPM work dockets against response times, chasing up any outstanding dockets as they approach their target completion dates as defined in the contract.

9. Raise and issue/process remedial work dockets as and when required from specified inspections, including Airfield Pavements and PG 06/12 (249 - Petroleum Facilities)

10. Raise and process WAP 13s (Minor New Works) and SONs on behalf of DIO and end-users as and when required, providing the relevant information, using the process provided.

11. Process Helpdesk and PPM dockets identified as Wilful Damage/chargeable as and when required, via the workflow mechanism.

12. To assist in the production of Helpdesk/PPM files, ensuring all documents are accurately maintained and hard copies archived accordingly.

13. Identify any new Level 4 assets from completed work order dockets.

14. Carry out tasks/duties and any other reasonable requests as relevant to the role, as required by Line Management/Management

**What we are looking for**:

- Education /

Qualifications

Training
- Educated to GCSE or equivalent.
- To have attained, or be working towards, an NVQ Level 2 in Administration. (Desirable)

Knowledge &
ExperienceAdministrative experience.
- Good working knowledge of Microsoft office.
- Previous experience working on a helpdesk (Desirable)

Skills & AbilitiesAbility to work on own initiative or as part of a team.
- Good telephone manner and customer focus.
- Ability to produce concise information and documentation with attention to detail and presentation.
- Full driving license. (Desirable)

Personal QualitiesEnthusiastic and flexible approach.
- Ability to work under pressure and meet deadlines.
- Professional and polite manner
- Good customer focus and understanding of importance of service orientated delivery.
- Self-motivated team member with ability to work with mínimal supervision.
- Ability to identify improvement opportunities.