Customer Service Supervisor

3 weeks ago


Reading, United Kingdom rg courier ltd Full time

We are seeking a Customer Service Supervisor to lead and manage our customer

service team. As the Customer Service Supervisor, you will be responsible for

ensuring exceptional service to our customers, resolving issues, and maintaining a

high level of customer satisfaction.

Entry Requirements of this Job:
BTEC/SQA award, A levels/H grades or equivalent qualification. However

experience in working in similar position for long time will be considered and

preferred.

Tasks required by this job include:
As a marketing executive, you will need to:

- Looking after the roster/shifts for all staff under your supervision.
- Monitoring on-going compliance with procedures in order to ensure best

service to the customers.
- Prepare and present regular reports on team performance, customer

satisfaction, and key performance indicators (KPIs) to management.
- Deal with each complaint immediately to ensure proper customer service.
- Contact with the delivery driver and the customer if necessary and solve any

complaint or issues as soon as possible to ensure best customer service.
- To attend phone calls in relation with customer service
- To contact the DPD, EVRI and other company if necessary to solve any

query.

**Salary**: £26,200.00 per year

**Benefits**:

- On-site parking
- UK visa sponsorship

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Ability to Commute:

- Reading (required)

Ability to Relocate:

- Reading: Relocate before starting work (required)

Work Location: In person

Reference ID: 7220


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