Customer Sales Advisor

3 weeks ago


Cheltenham, United Kingdom Great Western Railway Full time

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the team?**

Based at Cheltenham Station but you'll be part of the wider South Cotswolds team which includes Gloucester, Stonehouse, Stroud and Kemble.

**About the job?**

As a Customer Sales Advisor you will confidently and impartially sell the full range of tickets and services, exceeding our customer's expectations.

**Your main responsibilities will be**:

- Being dedicated to our customer's needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
- Maximising opportunities for increased sales by adopting selling techniques and offering enhanced products to customers
- Accurately completing all accountancy and other associated documentation

**You'll need to be**:

- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive
- Able to work to strict procedures

**As a minimum you'll need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- Live within an hour of Cheltenham Spa Station
- Your own transport as shift start times may be before the availability of any public transport.

**About the location?**

Cheltenham Spa station sits on the outskirts of Cheltenham. The famous Cheltenham Racecourse is just over 2 miles from the station, with Cheltenham General Hospital and Cheltenham Town centre both approximately 1.5 miles away.

Cheltenham Spa station not only manages GWR services, but also Cross Country and Transport for Wales services. Direct services run to London, Cardiff, Bristol, Birmingham, Worcester, Manchester and Glasgow and is a common interchange station between the North and South West.

**Working Pattern?**

This is a full time role and involves working Sundays and Bank holidays

**Additional information?**

Applicants successfully short listed, will be invited to an interview with the Station Management Team. This is a temporary role for 12 months.

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.


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