Admin Assistant

4 weeks ago


Merseyside, United Kingdom Brook Street Full time

Admin Assistant Customer service - Public Sector

Job description

A great opportunity has opened up to work within the public sector as an Administration Assistant.

You will be assisting the officers in the contact centre or passport department in an admin role. You will be responsible for delivering a variety of customer focused activities within a customer service environment, to support the wider operational network.

**Responsibilities**:

- The role is to carry out administrative support activities to support the wider public sector operational network.
- To provide timely and excellent customer service.
- To maintain security and confidentiality at all times and adhere to staff policies and procedures.
- To provide a comprehensive response to customer complaints ensuring identification of lessons learned.
- To develop and maintain knowledge of legislation, policy, procedure and security guidelines.
- To take responsibility for own performance and personal development.
- To role model values and behaviours and to actively engage with other team members to deliver World Class customer service and a Great Place To Work.

Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.

Essential Criteria:
Ability to meet customer service targets and deadlines;
Excellent written and oral communication skills, with a wide range of diverse customers;
The rate of pay is £10.10

You will be working 37 hours per week Monday - Friday 9-5pm.

AOMIDP


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