Jewellery Processor

**About the company**

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are looking to recruit a Jewellery Processor working in our Coulby Newham Head Office.

**Benefits**
- Competitive market rates of pay
- Monthly pay
- Bonus Scheme
- 28 days holiday increasing to 33 (with service)
- Birthday Holiday
- Uniform allowance supplied
- Company Pension Scheme
- Staff Discount scheme
- Comprehensive induction programme
- Opportunities for staff development
- Employee Recognition Scheme
- Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
- Fully inclusive policies relating to flexible working hours, dependency leave, and compassionate leave.

**Job responsibilities**

We are keen to employ a passionate individual who cares about customers and strives to deliver a top-class service level in their team at all times.

**Key Duties and Tasks**:

- Assist with jewellery processing using the appropriate systems and guidance
- Deal with any branch queries relating to product
- Deal with any incoming customer queries ensuring resolution is reached
- Clean jewellery using the appropriate equipment following Health & Safety guidance instructions
- Deal with internal queries regarding quality of the cleaning, and address any re-clean or any other issues
- Prioritise cleaning workload in line with line manager instructions ensuring KPI’s are met and there are no bottlenecks

**Essential attributes**:
Team Work
- Be able to demonstrate how you have made a contribution to a successful team
- Have previous experience of working in a small team
- Show willingness to help and support team goals

Time Management
- Be able to demonstrate how you have managed your own priorities in a work situation
- Be able to demonstrate how you manage your day to day priorities either at work or home

Customer Focus
- Can clearly articulate your opinion of excellent customer service
- Able to display knowledge of jewellery products
- Show an understanding of the practical meaning of ‘the customer always comes first’

Communication
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
- Can take instruction and communicate confidently with colleagues and customers
- Have basic knowledge of both the operation of a PC and keyboard skills

**Person Specification**:

- Reliable and trustworthy
- Team Player
- Positive attitude
- Excellent communicator and listener
- Analytical
- Friendly and approachable
- Hard working
- Keen interest in jewellery

You must be willing to work 37.5 hours per week. (5 days per week Monday to Friday)

This is an opportunity to pursue a career in a recently voted Employer of the Year Company (in the coveted NPA Awards). Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.
- 91% of staff say their branch/department is a happy place to work
- 96% of staff believe they have job security
- 87% of the staff said they look forward to coming to work and are enthusiastic about the job they do

Pay: Up to £12.30 per hour

Expected hours: No less than 37.5 per week

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)
- jewellery: 1 year (preferred)

Work Location: In person