Receptionist

3 weeks ago

Liverpool, United Kingdom NHS Professionals Full time

**Job Title**:Receptionist - 37.5 hrs per week

**Location**:Liverpool Innovation Park and Alder Hey Site

**Trust Location**:Alder Hey Children’s NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Alder Hey Children’s NHS Foundation Trust is the place for you.

**About the Trust**

Alder Hey Children’s Hospital cares for over 330,000 children, young people, and their families every year. As one of Europe’s biggest and busiest children’s hospitals, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales, and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs at our Alder Park Building in North Liverpool.

**What you’ll be responsible for**:

- Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system.
- Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately.
- Record “Walk in” patients as required ensuring all documentation is complete.
- Ensure attendances are booked out according to instructions to “Admit”, “Discharge”, “Wait list” or “queue for future appointment “or “make appointment” if falls out of the partial booking criteria. Ensure all data provided is captured - including 18WRTT, clinical priority, future instructions etc.
- Ensure that DNAs are recorded and actioned accurately and promptly.
- Admit/Transfer/Discharge patients to/from wards as required including ward attenders, ensuring all documentation is complete.
- Input diagnostic codes and treatments as required, such as GP phlebotomy requests, to support the phlebotomy service.

The role will involve, but not be limited to you performing the above.

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

**You’ll have the following skills/experience**:

- NVQ level 2 Customer Care or Equivalent
- NHS experience
- Experience in a similar role
- Excellent customer service skills
- Excellent communication skills
- Excellent IT skills
- Excellent telephone manner
- Microsoft Office package knowledge e.g., Outlook, Word, Excel

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates-** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Full-time, Temporary contract

Pay: £10.37 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: 61207

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