Superadmin Coder

About the SuperAdmin and Docman Service

Secondary care and community services send several hundred letters to every GP practice in Islington each week. Managing this aspect of patient care requires a large amount of GP time. The SuperAdmin and Docman service works at providing support to GPs by removing tasks that can be safely and efficiently managed by admin resources, reducing this aspect of GP workload by upwards of 70%. Primarily, this has been achieved by training non-clinical staff to act as an intermediary between GPs and documents that flow into the practice from secondary care and community services.

The SuperAdmin team train these non-clinical staff to read and clinically code these documents - improving the capture of clinical data and keeping of patients’ records - and highlight to GPs and Pharmacists documents that contain a request for action or prescription. The project has grown in Islington over the last 5 years, starting off from innovation funding and has now developed into a self-sustained model that continues to expand.

**Job Summary**:

- To read clinical documents and ensure that clinical information is accurately and efficiently recorded from these documents

**Responsibilities**:

- To provide an efficient coding service to the Document Workflow Pilot Programme
- Undertake clinical coding tasks specific to each individual practice, when required
- To carefully read, accurately extract and interpret, sometimes complex medical data from clinical letters and add to patients’ medical records
- To work mainly on own initiative, but referring more complex issues to a Supervisor or Manager
- To meet deadlines for completion of coding
- To become proficient in the use of EMISWEB and DOCMAN systems, along with NHS Clinical Codes following extensive training
- To liaise and work with a variety of different teams and clinicians across practices to streamline the handling of incoming mail
- To support the management team with detailed feedback to assist in the development of both your own role and the improvement and evolution of the programme as a whole
- To ensure that strict confidentiality is maintained at all times when dealing with patients case notes and computerised data as set out under the Data Protection Act
- Any other duties required by the grade and requested by your line manager

About Islington GP Federation

Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islington’s extended access primary care services as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services includes the Extended Access Service, I: HUB, Community Ear, Nose, and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.

IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH and the Whittington Health and the London Borough of Islington.

IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub, and has been working for over two years to create training and development programmes that meet the needs of staff working in primary and community care settings.

Person Specification

As a small organisation, we need people who are flexible and adaptable, real team players who can also work on their own initiative.

**Education / Qualifications**
- Education to a good standard or have relevant experience
- A good standard of written English is vital

**Skills and Abilities**:

- Ability to organise a varied and demanding workload and to work on own initiative
- Effective people management skills
- Ability to challenge the way things are and find better alternatives, and to influence others to adopt proposals and implement solutions
- Ability to design operational systems appropriate to our organisational objectives and ethos
- Confidence with numbers and spreadsheets, for drafting and managing budgets, analysing data, reviewing records and creating reports.
- Good time management and ability to meet deadlines
- Strong verbal and written communication skills, and ability to write reports for various audiences
- Willingness to work with others and respect their views
- Clear understanding of the issues faced by people with complex support needs, and knowledge of other services that IGPF clients may need support to access.
- Thorough working knowledge of adult and child safeguarding issues and the roles and responsibilities of relevant agencies
- Commitment to the ideals of quality and fairness in delivering support to people, and the meaningful involvement of service users
- Full range of IT skills including Excel and PowerPoint
- Excellent interpersonal and communication skills, including the ability to liaise effectively wi