Pcc Administrator

The Patient Contact Centre (PCC) is responsible for the management of referrals for the MSK Physiotherapy, Diabetic & High Risk Foot (D&HRF) and Hand Therapy Services. This referral management includes the receipt, patient acknowledgement, registering and prioritising of all referrals and the booking of patient appointments across all three services.

Incorporated within the Patient Contact Centre are two other teams, the MSK Triage Hub and the First Contact Physiotherapy teams.

They will offer an efficient, helpful and friendly point of contact to patients, colleagues, hospital staff, GP practices and any other clinical and non-clinical professionals.

The post holder will ensure that referrals are registered correctly, triaged accurately and that appointments are booked within stated timescales in a professional and polite manner.

At all times they are expected to maintain and exemplary standard of patient confidentiality and ensure that all data entry is accurate at the time of entry.

The post holder will be expected to contribute to the ongoing development of the team and services, both within and outside of NHFT, by way of maintaining accurate records of referrals not received in the expected way and by participation in staff meetings and training as required.