Maintenance Surveyor
4 weeks ago
We are working in partnership with a London-based housing association to recruit a Maintenance Surveyor (£40,000-48,000+ benefits).
You would be working in a customer-focused property team that is responsible for the delivery of excellent repairs and maintenance services. You would work with a team that manages day to day reactive repairs, managing contracts and contractors, handlingcomplaints, issuing resolutions, empty homes, disrepair and general surveying duties.
You will:
- Help ensure maintenance activities within the region comply with statutory Health and Safety requirements in respect of execution, testing and recording.
- Be involved in the maintenance of budgets and contribute to Value for Money efficiencies.
- Ensure effective delivery of the maintenance service including Repairs, Voids, Disrepair, Party Wall issues; Planned and Cyclical works where required.
- Ensure compliance with policies and procedures and assist the Managing Surveyor in managing contract delivery/ and or direct delivery teams.
- Deliver a local minor/major adaptations service, within agreed budgets and policy.
- Ensure site inspections are undertaken on request of customers and or stakeholders in line with SLA's and service requirements, act on oncome to ensure services are of a high quality and great customer experience.
- Undertake at least 20% of all repairs, and ensure a representative sample of the work is inspected after completion, and 100% of all voids and major works.
- Act on negative customer feedback and customer complaints working to resolve at the appropriate level and
They are looking for someone with
- At least 5 years' experience of property maintenance work, preferably gained within housing, that has included undertaking, managing contracts and performance, property inspection, diagnosing common property defects and supervising the work of constructioncontractors and consultants
- Excellent customer care skills.
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