Assistant Underwriter

**Assistant Underwriter T.I.S - Wholesale Existing Business**

**Purpose**

**Key Responsibilities**

Working in accordance with procedures, standards & guidelines set:

- Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business, Existing Business & Renewals.
- Understand the processes and procedures required to provide quotations & put forward suitable products to meet the customer’s demands and needs.
- Understand the processes and procedures required to answer a customer’s query in relation to a Mid-Term Adjustment.
- Ensure that telephone calls are answered & dealt with promptly & efficiently Identify complaints and refer to the necessary complaint handler.
- Ensure that you remain compliant in everything that you do; including treating customers fairly, contract certainty & vulnerable customers.
- Required to be a referral point for Trainees within the Department.
- Required to attend & coordinate broker meetings.
- Required to understand the legal principles of insurance and insurance contracts including Clegg Gifford's obligations to insurers.
- Required to understand technical knowledge of the Clegg Gifford product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings.

**Skills and Competencies**
- Competent in windows based programmes; word, excel, outlook and internet.
- Excellent communication skills: written and oral.
- Ability to work alone and as part of a team.
- Strong team ethic.
- Manage time effectively.
- Ability to work under pressure.
- Good personal organisation skills.
- Good timekeeping and presentation of self and work.
- Strong interpersonal and relationship skills.
- Articulate & Numerate.
- Works with a high degree of accuracy in all tasks.
- Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC).

**Experience**
- Must have 2 years minimum experience working within a broking or underwriting environment.

**Qualifications**
- Educated to GCSE level
- CII qualification an advantage

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location