Implementation Specialist

2 weeks ago

Nottingham, United Kingdom edays Full time

**About edays**

edays is the world's smartest absence management software. Over 1,400 companies across 120 countries, in 25 languages, trust edays world-class platform to deliver absence management in their organisations. We exist to transform the world's approach to absence and to change how businesses and their people experience it. We do all this from our offices in the centre of Nottingham

**We're human-centered.**

Our team are real people with real lives. That’s why we celebrate the moments that matter in your life with perks that allow you to ‘live your best life’ - like winning at work or taking time off to recharge. There is no politics. Come as you are. We all belong. We are one team - regardless of your role or department. Everyone plays a critical part in making the magic happen for our customers and us.

**About the role**

We're looking for an Implementation Specialist to join our growing Projects team, providing a first-class implementation service to our customers.

As an Implementation Specialist you will be responsible for supporting the implementation process for our software with new customers across the UK and internationally. You’ll create great relationships with our brand new customers, taking them through the journey of setting up their systems, adding the data and training organisation administrators within agreed timescales. You’ll really get under the skin of how organisations work in order to support the delivery of a system that matches our customer expectations.

We’ll encourage you to grow and develop in your role and support you to continuously look at new ways to provide the best possible customer service.

**Role responsibilities**
- **Time planning** - Create and oversee the timescales for each customer project
- **Being a data guru** - Reviewing incoming data sheets, liaising with customers to ensure all data going into the system has been captured in the right way and uploading everything to the system in line with the time plan
- **Delivering training** - Organise and deliver administrator training to customers over the phone
- **Keeping the process going** - Make follow up calls with customers after their initial training to help answer questions; Conduct a really good handover with the account management team
- **Knowledge of the system **- Nurture an interest in our software and keep yourself continually up to date with the latest features and changes
- **Team**-**player **- Collaborate with our internal teams, especially Sales and Accounts, to make sure everyone is kept in the loop throughout implementation

**About you**
- Have solid experience in managing customer projects and an understanding of project management.
- Live and breathe great customer service, with a drive to deliver an amazing service at every interaction
- Be able to successfully juggle lots of different projects at once
- Be a great problem-solver
- Be an excellent communicator in person, over the phone and in writing

**Our benefits**
- 28 days annual leave, plus bank holidays.
- 2 additional 'ME' days to support your wellbeing
- A strong learning environment where you will be supported to learn and grow
- Access to well-being tools

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