Customer Service Team Lead

4 weeks ago


Paulton, United Kingdom Jane Clayton & Company Retail Ltd Full time

**Customer Service Team Leader - Trade / B2B**

**Location**: Paulton, Somerset, BS39 7SX

**Employment**:Full time, permanent

**About us**

We are a successful ecommerce company, offering over 70,000 designer interiors products from famous brands including Ralph Lauren, Mulberry, Farrow & Ball, and Sanderson.

We are based in modern offices located within a 30-minute drive from both Bristol and Bath.

**About the job**

You will be responsible for delivering the excellent level of customer service we have become known for. We take pride in the high level of service we offer, and this shines through in the reviews we receive. You will have a particular focus on our “Trade” or B2B customers which include interior design firms, architects, hotels, curtain makers and upholsterers.

Alongside fielding inbound enquiries, you will build relationships with our most important customers, knowing them by name and understanding their businesses and what’s most important to them. This could involve outbound calls to build your relationship (not cold sales calls), and keeping an eye on their ongoing orders and knowing when to step in.

As Team Leader, you will be supervising and working alongside one other Trade Specialist, but it remains a hands-on rather than a managerial role. You will deal with our highest spending customers, handles escalations, contribute to improvement projects, and deputise for the Customer Service Manager in their absence.

We will give you the training you need on our systems, products, and services, to equip you to help our customers get the answers they need. You will become very knowledgeable about the products we sell, gaining familiarity with each of our partner brands covering all budgets and styles. Our made-to-measure furnishings offer is unique, and we will help you develop the expertise you need to advise on the technical aspects of curtains and blinds.

Overall, it’s a job that combines interacting with our discerning customers, developing a knowledge of our huge range of designer products, and good deal of problem solving.

**Your skills and experience**

A ‘people person’ able to relate to our customers and build trust, you will have previous customer service experience, but this may have been gained outside of an office, for example in retail or hospitality.

**Why work for us?**

We offer a really good pay package, with paid overtime, and a twice-yearly bonus of up to 10%, and 33 days paid holiday per annum (including bank holidays).

There is the option to work from home on Tuesdays and Wednesdays. Those who prefer to work in the office are of course free to. We also have flexitime arrangements to allow for occasional earlier finishes.

The usual benefits are provided including company pension, life insurance, income protection, cycle to work scheme, and a generous employee discount scheme.

Above all, we aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

**How to apply**

**Job Types**: Full-time, Permanent

Pay: £32,500.00-£37,500.00 per year

**Benefits**:

- Bereavement leave
- Cycle to work scheme
- Free parking
- Life insurance
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



  • Paulton, United Kingdom Jane Clayton & Company Retail Ltd Full time

    **PLEASE APPLY BY EMAIL. SEE INSTRUCTIONS BELOW.** **Salary**: £27,000 - £32,000 **Location**: Paulton, Somerset, BS39 7SX **Employment**:Full time, permanent **About us** Jane Clayton & Company is a fast-growing, profitable, privately-owned ecommerce business offering over 90,000 designer products from prestigious interiors brands such as Designers...


  • Paulton, United Kingdom Radstock Co-operative Society Full time

    **Rate - £11.44 per hour, pending pay award** **Address**: **Hill Court** **High Street** **Paulton** **BS39 7QG** We have exciting opportunities for a Temporary Customer Service Assistants to join us at our Paulton convenience store. The position will be for: **8 hours per week** Various Please note that manual handling is an essential part of the...


  • Paulton, Bath and North East Somerset, United Kingdom Radstock Co-operative Society Full time

    Rate - £11.44 per hour, pending pay awardAddress:Hill CourtHigh StreetPaultonBS39 7QGWe have exciting opportunities for a Temporary Customer Service Assistants to join us at our Paulton convenience store.The position will be for:8 hours per weekVariousPlease note that manual handling is an essential part of the job.The role of the Customer Service Assistant...


  • Paulton, United Kingdom ASAP EXPRESS (BRISTOL) LTD Full time

    Office administrator required to support our Logistics team involved in the Aviation sector. This role will require data entry, general admin work and assisting the team with incoming phone calls. The role will be based in our office in Paulton 08.30-17.30 Monday to Friday with an hours lunch. **Salary**: £19,000.00 per year Ability to...

  • Miu Clinical Lead

    4 weeks ago


    Paulton, United Kingdom HCRG Care Group Full time

    Job Introduction We are looking for a Clinical Lead to manage the HCRG Care Group Minor injuries and illness Unit based in Paulton Memorial Hospital, in a lovely rural local between Bristol and Bath. We are looking for someone who is experienced in clinical management and has a willingness to support MIU staff and service users to ensure robust processes...

  • Service Co-ordinator

    2 weeks ago


    Paulton, United Kingdom Groomfield Recruitment Ltd Full time

    We are excited to announce a full-time position for a Service Co-Ordinator within our clients South West team. This role is an excellent opportunity for a dedicated individual to join a world leader. - An annual salary ranging from £22,672 to £24,000. - A generous annual leave policy, including paid Birthday leave after one year of service. - A...

  • Miu Clinical Lead

    2 weeks ago


    Paulton, Bath and North East Somerset, United Kingdom HCRG Care Group Full time

    Job Introduction We are looking for a Clinical Lead to manage the HCRG Care Group Minor injuries and illness Unit based in Paulton Memorial Hospital, in a lovely rural local between Bristol and Bath.We are looking for someone who is experienced in clinical management and has a willingness to support MIU staff and service users to ensure robust processes and...

  • Removals Driver

    3 weeks ago


    Paulton, United Kingdom Hills Removals Full time

    We at Hills Removals  are looking for  a dedicated and hardworking 3.5T Removals Driver to lead and manage a team of motivated workers, ensuring the safe loading of our vans or storage facilities. Hills Removals is a small family run business who specialise in removals and storage, offering a full range of professional removals and storage services for...

  • Removals Driver

    2 weeks ago


    Paulton, United Kingdom Hills Removals Full time

    We at Hills Removals  are looking for  a dedicated and hardworking 3.5T Removals Driver to lead and manage a team of motivated workers, ensuring the safe loading of our vans or storage facilities. Hills Removals is a small family run business who specialise in removals and storage, offering a full range of professional removals and storage services for...

  • Removals Driver

    3 weeks ago


    Paulton, United Kingdom Hills Removals Full time

    We at Hills Removals  are looking for  a dedicated and hardworking 3.5T Removals Driver to lead and manage a team of motivated workers, ensuring the safe loading of our vans or storage facilities. Hills Removals is a small family run business who specialise in removals and storage, offering a full range of professional removals and storage services for...

  • Supervisor

    3 weeks ago


    Paulton, United Kingdom Radstock Co-operative Society Full time

    **Permanent Part Time Supervisor - £12.63 per hour, pending pay award** Are you looking for a supervisory role that will enhance your career and provide you with excellent training? Do you have a passion for great customer service? We currently have a vacancy at our Paulton store, for a friendly, flexible, reliable, conscientious Supervisor who has a...


  • Paulton, United Kingdom RATP Dev Tootbus Full time

    POSITION BASED IN Keynsham Keynsham area - no public transport available. The overall purpose of this position is to ensure all company vehicles are prepared for operational service having been fuelled, washed and then parked in accordance with the depot parking plan. In addition, the post holder will assist engineering and operational colleagues with...

  • Supervisor

    2 weeks ago


    Paulton, Bath and North East Somerset, United Kingdom Radstock Co-operative Society Full time

    Permanent Part Time Supervisor - £12.63 per hour, pending pay awardAre you looking for a supervisory role that will enhance your career and provide you with excellent training?Do you have a passion for great customer service?We currently have a vacancy at our Paulton store, for a friendly, flexible, reliable, conscientious Supervisor who has a proven track...

  • System Implementer

    2 weeks ago


    Paulton, United Kingdom Barchester Healthcare Full time

    FTC- 12 months. Exciting new opportunity for an experienced and passionate System Implementer to join the Barchester family. Barchester are on exciting journey of digital transformation, where we are heavily investing in multiple new systems across our current portfolio of 240 care homes and hospitals across the UK. The CRM System implementer will support...

  • Receptionist

    4 weeks ago


    Paulton, United Kingdom HCRG Care Group Full time

    Job Introduction Are you a caring and motivated Administrator based in the B&NES area? We are looking for a Receptionist to join our busy community hospital inpatient units. You will join a team who are focused on delivering impeccable administration duties to our staff and service users to really make our service users and staff feel the...

  • Cleaner

    4 weeks ago


    Paulton, United Kingdom HCRG Care Group Full time

    Job Introduction As a Cleaner within St. Martin’s Hospital, you will have the chance to work alongside a multidisciplinary team consisting of other domestics, portering and catering staff. By working alongside the wider team, you will have the opportunity to learn new skills and undertake any relevant training for any areas you are interested in, such as...

  • Cleaner

    3 weeks ago


    Paulton, United Kingdom HCRG Care Group Full time

    Job Introduction As a Cleaner within Paulton Memorial Hospital, you will have the chance to work alongside a multidisciplinary team consisting of other domestics, portering and catering staff. By working alongside the wider team, you will have the opportunity to learn new skills and undertake any relevant training for any areas you are interested in, such...

  • Cleaner

    3 weeks ago


    Paulton, United Kingdom HCRG Care Group Full time

    Job Introduction As a Cleaner within Paulton Memorial Hospital, you will have the chance to work alongside a multidisciplinary team consisting of other domestics, portering and catering staff. By working alongside the wider team, you will have the opportunity to learn new skills and undertake any relevant training for any areas you are interested in, such...

  • Cleaner

    3 weeks ago


    Paulton, United Kingdom HCRG Care Group Full time

    Job Introduction As a Cleaner within St. Martin’s Hospital, you will have the chance to work alongside a multidisciplinary team consisting of other domestics, portering and catering staff. By working alongside the wider team, you will have the opportunity to learn new skills and undertake any relevant training for any areas you are interested in, such as...

  • Cleaner

    2 weeks ago


    Paulton, Bath and North East Somerset, United Kingdom HCRG Care Group Full time

    Job Introduction As a Cleaner within St. Martin's Hospital, you will have the chance to work alongside a multidisciplinary team consisting of other domestics, portering and catering staff.By working alongside the wider team, you will have the opportunity to learn new skills and undertake any relevant training for any areas you are interested in, such as...