Boatcare Operative

**About Us**:
Here at boatfolk we share a passion for boating and getting people out on the water. As part of the UK leisure industry, we operate 11 marinas at locations in England, Scotland, Wales, and Northern Ireland. But we’re about so much more than just marinas, whether it’s our on-site yacht brokers, boat repairs services or hospitality offerings everything we do is about delivering the best possible experience for our boatfolk community.

To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.

When you join boatfolk you become part of a crew that care, not just about doing a great job but making a positive long-lasting impact. Whether it be through sustainability initiatives that challenge the boating industry or encouraging youth participation to welcome the next generation of boaters onboard. At boatfolk you’re never short of opportunities to make a difference.

**Our values**:
Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

Our values are:

- DETAIL: We focus on doing things right for our customers.
- EXPERIENCE: Going beyond good service to put customers at the centre of all we do.
- CARE: We care about each other, our customers and the environment.
- COMMUNITY: We actively create inclusive places to bring people together.
- CHALLENGE Be fearless, give it a go

**Penarth Marina**:
An opportunity has arisen here at Penarth Marina, one of the leading havens for boating on the Bristol Channel, located in the historic docks of Penarth and comprising over 300 berths. Penarth is only a stone's throw away from the capital of Wales, enjoys fantastic transport links, fine facilities including on-site restaurants and is located at the heart of the Wales coastal path. Penarth Marina is a vibrant and friendly hub with a busy marina, and we look forward to welcoming you to our team

**About the Role**:
The role of a Boatcare Operative is to assist with the day-to-day operations of all aspects of the boatyard services including the lifting, high pressure washing, blocking off and relaunching of vessels, as well as facilitating boatyard cleanliness and safety. This involves safe operation and maintenance of boatyard plant and equipment with compliance to safe operating procedures. The role may also involve assisting colleagues with ‘boatcare’ servicing which might include painting, polishing and minor vessel maintenance and engineering tasks. Finally, to liaise with both customers and the office/marina teams as required to ensure the smooth operation of the business and correct logging of vessel movements for invoicing purposes.

**Key Responsibilities**:

- You will ensure that health & safety is at the forefront of all day-to-day operations; actively monitoring adherence to the company policy by all using site, together with maintaining visible environmental compliance.
- To strictly comply with our plant and equipment standard operating procedures, maintaining health and safety as a matter of priority at all times, with safe operation of the boatyard equipment together with other plant such as the dry stack forklifts.
- Maintain clear communications between colleagues and other team members, particularly during the lifting and movement of any vessels.
- To liaise with customers as required maintaining a professional but approachable manner.
- Assisting berth holders with their needs or directing enquiries to the appropriate channels.
- To facilitate good team morale with a positive attitude, ‘can do’ and flexible approach.
- To closely liaise with the Boatcare Manager on work in progress and the planning and co-ordination of work underway. Particular attention should be made to completing jobs on time and in keeping within the planned scope of works.
- To keep the boatyard and launch areas clean and tidy and free from trip hazards, particularly within public areas.
- Assisting with the recording of machine inspections and servicing to maintain operational compliance and minimise machine downtime of machinery to ensure maximum operational time.
- To promptly and accurately complete your daily timesheet.
- To closely liaise with the marina office and Boatcare Service Coordinator to ensure a seamless transition of boat movements to and from the marina to yard etc.
- To ensure that security is maintained throughout the site so that customer property and equipment is both safe and secure whilst in our care.
- To undertake any other tasks as directed for the benefit of the business.

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