Sales & Service Administrator

6 months ago


Bristol, United Kingdom Western Automotive Ltd Full time

**About us**

Western Automotive is an, agile, professional and transparent company to work for. We sell quality used cars and have very recently expanded to now include an MOT Testing Centre, and 2 Ramp Workshop to enable us to offer a full range of servicing for vehicles. Our goal is to continue to build on our already excellent reputation for being a warm and welcoming business to visit for our customers, whilst encouraging our staff to contribute to this, by displaying positivity, working with a smile, enjoying their job and being well paid for the work we ask to be done.

Our work environment includes:

- Relaxed atmosphere
- Casual work attire
- International workforce
- Flexible working hours
- Company perks
- On-the-job training
- Safe work environment
- Lively atmosphere

**Responsibilities**:

- Provide exceptional customer service by promptly and accurately responding to customer inquiries and concerns.
- Accurate inputting of information to our Dealer Management System.
- Assist customers with bookings & updates on work in progress.
- Process orders, returns, and exchanges of parts ordered for bookings.
- Maintain accurate customer records and update information as necessary
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction
- Identify opportunities for process improvements to enhance the customer experience

**Experience**:

- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to multitask and prioritize tasks in a fast-paced environment
- Ability to work independently as well as part of a team

We offer a very competitive salary, comprehensive benefits package. Additionally, we provide opportunities for career growth and development.

**Job Types**: Full-time, Part-time

**Salary**: £21,784.00-£24,744.00 per year

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Profit sharing
- Sick pay

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Yearly bonus

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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