Benefits Advisor- Council Tax Project

6 days ago

York, United Kingdom City of York Council Full time

The City of York Council are looking to recruit a self-motivated, enthusiastic, hard-working Welfare Benefits Adviser for a new pilot project.

About the role;

This is an exciting opportunity to develop and test out a new approach to supporting people with Council Tax arrears.

The dedicated welfare benefits adviser will work with people in Council Tax arrears to support them to look at their whole situation, maximise income and develop ways to manage their money and finances in a sustainable way going forward.

A key element of the pilot is to evaluate what elements work and what don’t and also explore how we can build good practice and learning into ongoing processes and support services.

You will be committed to providing up-to-date social welfare information and advice, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of advice services.

Key skills and experience required;
- Especially good at listening to customers and dealing with sensitive issues with tact and understanding.
- Devise and implement new working practises and procedures as appropriate, to a high quality.
- Ability to interpret and explain complex legislation, guidance and policies to customers.
- A comprehensive knowledge of welfare benefit legislation and welfare benefit regulations applicable to adult social care means tests, and be able to continually update this knowledge.
- Work co-operatively with others to achieve common goals and objectives and solve problems.
- Be able to work on their own initiative without supervision, setting and meeting their own work targets, personal and team objectives.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level B1: Can exploit a wide range of simple language flexibly to express much of what he/she wants. Can keep going comprehensibly, even though pausing for grammatical land lexical planning and repair is very evident, especially in longer stretches of free production.

At the moment due to the impact of the ongoing COVID-19 pandemic, some of our staff are working remotely from home but a return to a combination of working remotely and physically from the Council’s offices is anticipated in the near future.

As a new starter, your contractual location will be the designated council office for your team. Your working arrangements will vary according to your service and role, and the current Government guidance. For many roles, there will be more opportunities in the future for remote and hybrid working. However, this comes with the expectation that, as workplaces open up, there is likely to be an ongoing and occasional requirement to attend the workplace.

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

Closing date: Sunday 20 February at 12 midnight

Interview date: Week commencing Monday 28 February

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