Retail Sales Advisor

4 months ago

Watford, United Kingdom Arco Ltd Full time

As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Arco’s history spans over 100 years, and following the recent appointment of a new CEO, the business is now transitioning to a high-performance culture, driven by the ambition to grow and become even more sustainable into the future.

With a workforce of circa 1,650 employees, Arco will continue to have at the core of its culture, a clear and pervasive set of values creating a diverse, inclusive workforce.

We’re now looking to recruit an exceptional Retail Sales Advisor at our Watford store that shares our core values; respect for people, hard work and enterprise, excellence in reputation and making the world a safer place for everyone.

About the role

You will also be required to provide holiday/sickness cover for our Vending Machine Operative who stocks our Arco vending machines on customer sites and liaises with customers and account managers to maintain high levels of service.

Don’t worry if you don’t know much about the health and safety industry or personal protective equipment (PPE), as we’ll teach you all there is to know, and provide you with a platform to learn, develop and grow.

Key responsibilities include:

- Delivering outstanding levels of customer service
- Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services
- Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of
- Processing customer transactions and responding to customer enquiries using our bespoke IT software

About you

The ideal Retail Sales Advisor will be/have:

- Experience of working face to face with customers, preferably in a retail environment
- An understanding of what makes a great customer experience
- Be comfortable making promotional calls to business customers
- A full UK driving licence
- An understanding of IT systems to process transactions and respond to customer enquiries
- Flexibility to cover colleague shifts (team absence, holidays)

On top of working for the UK’s leading health and safety expert, you’ll also receive:

- An hourly rate of £10.90 per hour plus a discretionary company bonus
- 32 days holiday inclusive of bank holidays, plus the option to purchase more (pro rata)
- 2 paid Community Volunteering days every year
- An excellent pension and life assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Access to our brilliant Learning Management System, to support your personal development

If you have any questions regarding this vacancy, please reach out to our recruitment team at

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